Manifest Solutions is currently seeking a Senior Business Analyst for a position in Columbus, OH.
Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
Improves self-service customer capabilities across all customer-facing websites
Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
Coordinates and executes website testing as needed during and after deployments of enhancements
Anticipates future trends, assesses complex situations and pulls forward relevant best practices to influence decisions and direction
Sets a positive & clear vision that motivates others to want to perform at their best; holds a transformation mindset for self and others
Digs deep and displays determination for success; sustains positive energy under pressure and copes with disruptive changes productively
Makes and communicates clear, timely decisions, even amid ambiguity or uncertainty
Keeps commitments and holds others to their commitments; drives for desired outcomes; acts with urgency
Builds & sustains high-performing teams by fostering collaboration, feedback, and continuous improvement; ensures individual goals are aligned with team goals
Required qualifications:
Demonstrated ability to understand and discuss technical concepts and digital operations
Strong analytical, troubleshooting, and problem-solving skills
Ability to work with cross-functional teams in a fast-paced environment
Excellent written and verbal communication skills
Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
Digital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications)
Preferred
A passion for improving customer experiences in digital technology