Senior Business Analyst (Government Services)

General Responsibilities:

• Expected to contribute to the success of the department by providing leadership and guidance.
• Successfully solves difficult problems, recognized as a leader in more than one area.
• Recognized as a subject matter expert in areas specific to their discipline/team.
• Able to identify and address previously acknowledged problems, offering innovative solutions and influencing organizational strategy.
• Designs and leads implementation of product, process, automation and/or streamlines work using industry best practices or incremental ideas, resulting in systemic improvements and/or increased engagement.
• Designs new business processes that have a positive impact on customers and drives organizational growth.
• Mentors junior and mid-level team members, actively participates in the hiring process, advocates for business improvements, and contributes to the performance management process, providing valuable insights.

Responsibilities:

• Lead product requirements gathering, documentation, and validating processes throughout the project lifecycle.
• Lead discussions with clients, stakeholders, users, and internal team members to analyze, discuss, and document functionality.
• Collaborate cross-departmentally to refine and validate requirements and functionality, capturing assumptions and creating alignment of purpose.
• Lead the creation of Business Requirements Specifications, User Stories and Acceptance Criteria.
• Support QA with test case development.
• Assist in the testing process to refine requirements.
• Own and successfully conduct the process of measuring, reporting and meeting requirements.
• Recommend changes to the product roadmap based on requirements evolution.

Skills & Experience:

• Bachelor’s Degree in Computer Science, Computer Information Systems, Data Science, Business Administration, or related field.
• Relevant business analyst credentials and certifications, such as CBAP, PMP, and Agile.
• 5+ years experience as a Business Analyst.
• Proficiency in requirements management methodologies for digital product development, such as BABOK.
• Experience in creating and maintaining requirements, user acceptance testing strategies, and maintenance documentation.
• Experience using digital development tools (i.e., Jira, Confluence, Figma).
• Experience with Web Products built on a variety of platforms.
• Ability to lead client, stakeholder, and user-facing discussions.
• Ability to define and document Business Analyst process definition, including best practices and continuous improvement of responsibilities. 
• Experience meeting critical deadlines, adapting quickly to shifting priorities, and managing multiple projects simultaneously.
• Excellent communication skills including the ability to communicate complex concepts clearly and succinctly to internal and external stakeholders.
• Experience working with federal, state, or local government agencies to analyze legacy systems, modernize service delivery, or improve citizen-facing platforms.
• Demonstrated ability to navigate complex stakeholder environments, including inter-agency coordination, regulatory compliance, and public sector governance models.
• Skilled in translating policy, legislative, or operational mandates into actionable system requirements and digital workflows.
• Familiarity with documenting business processes and functional specifications for government digital services, including case management, licensing, or application processing systems.