Senior Business Analyst

Our Client, an Agriculture and Energy Services company, is looking for a Senior Business Analyst for their Remote location.

Responsibilities:

• Analyze business objectives and user needs to elicit, document, and validate business and functional requirements
• Translate business needs into detailed user stories that include business requirements, acceptance criteria, data mappings, and test scenarios
• Create and share business process flows and system data flows to product teams and stakeholders
• Pull, interpret, and summarize data to support requirements definition, inform strategic decision-making, and assess potential impacts to users and business processes
• Assist QA and Development by reproducing reported defects, performing initial root cause investigation, and documenting findings to support issue resolution
• Support user acceptance testing by communicating with internal users to ensure successful validation
• Create, coordinate, and implement IT Change records within our ITSM change management platform
• Maintain knowledge of interfacing applications and their relationships to support requirements analysis, troubleshooting, and impact assessments
• Triage incidents and support requests to identify business impact, determine potential causes, and facilitate appropriate resolution efforts
• Provide production support to users and help ensure systems operate in alignment with client policies and standards
• Prepared for supporting additional systems within the CIAS umbrella
• Build and apply knowledge of data privacy requirements, including the client cookie lifecycle and associated processes
• Ensure client IT Methodology and best practices are adhered to.
• Ensure adherence to client IT methodology, security standards, and established best practices.
• Collaborate effectively with business analysts, technical teams, management, and cross-functional partners.
• Maintain and promote a strong safety culture by following all safety policies, procedures, and regulations; identifying
• Demonstrates a positive, collaborative attitude and enjoys contributing to an engaging, supportive team environment while maintaining a strong focus on delivering high-quality results
• Comfortable exploring applications of AI tooling to continuous improvement and support processes for better automation and efficiency

Requirements:

• Excellent communication skills, both verbal and written.
• Excellent collaboration skills within the Product team and interfacing teams.
• Experience working with developers and quality engineers in a team setting using Agile/Scrum methodologies.
• A willingness to help drive items forward and assist in driving for a solution with the product team
• Experience in requirements elicitation through the entire life cycle
• Experience in Incident Management, Change Management, and Request Management
• Strong SQL skills including writing complex queries to identify use case data
• Experience with data analysis and data mapping
• 5+ years of business systems analyst experience to include:
• Formulating and defining system scope and objectives for assigned projects
• Gathering and preparing detailed system requirements and diagrams
• Creating and modifying procedures to solve complex issues
• Preferred Qualifications: (desired)
• Experience with a Customer Identity and Access Management solution, e.g. Okta
• Experience with cookie management software e.g. OneTrust
• Experience with the following tools: ServiceNow (ITIL), Octopus, Terraform, SQL Server Management Studio, Visual Studio Code or other code editors
• Experience with product delivery model, objectives and key results, and customer value focus

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities