Administrative Skills, Analysis Skills, Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Automation, Banking Services, Business Analysis, Continuous Improvement, Cross-Functional, Data Analysis, Health Plan, Information Technology Consulting, Loan Origination, Metrics, Mortgage, Problem Solving Skills, Process Improvement, Quality Control, Systems Administration/Management, Training/Teaching, Underwriting, User Interface/Experience (UI/UX)
Our client, a IT Services and Consulting company, is looking for a Senior Business Analyst - Mortgage LOS (Dark Matter Empower) for their Remote location.
Responsibilities:
- Analyze current loan lifecycles and configure the Empower platform to shift workflows from linear milestones to exception-based, data-driven tasking.
- AI & Automation Integration: Partner with tech teams to implement and monitor AI-driven document classifications and secure AI agents within the LOS to accelerate income/asset validation and underwriting decisions.
- Cross-Functional Collaboration: Serve as the liaison between origination teams, Underwriting, Closing, and IT to translate business needs into technical configurations.
- Data & Analytics: Use the LOS to track operational metrics, such as time-to-close and fallout rates, to identify inefficiencies and areas for continuous improvement.
- Compliance & Quality Control: Ensure all automated workflows and digital document packages (including eClosing/eNote integrations) remain fully compliant with federal, state, and investor guidelines
Requirements:
- 7+ years of Business Analysis experience
- 3+ years in mortgage banking or loan origination process improvement
- Hands-on experience with Dark Matter Empower LOS (preferred)
- Domain Expertise: Must have 3+ years of process improvement experience in mortgage banking with a deep understanding of loan origination workflows (POS to Closing).
- Platform Proficiency: Hands-on administrative or operational experience with the Dark Matter Empower LOS platform preferred.
- Soft Skills: Exceptional analytical problem-solving capabilities and the ability to train loan teams on persona-based user experiences
- 7.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities