Senior Business Analyst, Operations Analytics - Remote

Senior Business Analyst, Operations Analytics - Remote

Address: Remote

Job ID 1765337BR

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Job Summary:

Responsible for collecting, summarizing data and providing analysis that will assist Pharmacy & Retail Operations management in both long- and short-range strategic planning, and the development and implementation of programs. Maintains a thorough understanding of business processes pertaining to all aspects of Pharmacy & Retail Operations. Provides more complex analysis to develop cost benefits of proposed programs through collection and data. Work on projects in Pharmacy & Retail Operations including process improvement, strategy development, industry trends, competitive analysis, and company positioning. Manages complex ad-hoc projects and analyses, as needed.

Job Responsibilities:

• Responsible for collecting, summarizing data and providing analysis that will assist Pharmacy &Retail Operations management in both long- and short-range strategic planning, and the development and implementation of programs
• Maintains a comprehensive understanding of business processes and practices pertaining to allaspects of Pharmacy & Retail Operations within the Retail Hub.
• Provides more complex analysis of corresponding data to build business case for system andoperational procedure changes, enhancements, development of functional specifications orinterface opportunities with costs and or return on investment summarized.
• Serves as operation point of contact for various projects to drive project execution. Communicatesrelevant project information to stakeholders, both corporately and in the field.
• Collects, analyzes, makes specific recommendations, and presents information pertaining toproposed programs to meet the business and strategic goals of Pharmacy & Retail Operations andthe Company. Manages complex ad-hoc projects and analyses, as needed.
• Plans, designs and deploys appropriate reports and tools.
• Collaborates across Pharmacy & Retail Operations, IT, legal and regulatory, process improvementteams, and others, to develop operational solutions.
• Coaches, mentors, guides, and provides oversight to less senior Business Analysts.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's Degree and at least 1 year of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions; OR, High School Diploma/GED and 4 years of experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• At least 1 year of experience querying databases (for example: SQL, Golden, Business Objects, EDW, SAS and/or SQL Server).
• Experience in identifying operational issues and recommending and implementing strategies to resolve issues and problems.
• Experience communicating the impact of business analysis results to business leaders.
• Intermediate to Advanced level skill in Microsoft Word, PowerPoint, and Excel.

Preferred Qualifications

• Bachelor's Degree in Industrial Engineering, Operations Research, Systems Engineering, Mechanical Engineering, Chemical Engineering, Software Engineering, or another engineering discipline; Industrial Engineering strongly preferred.
• Experience applying engineering, Lean, Six Sigma, process improvement, or structured problem-solving methods to operational workflows, productivity, quality, turnaround time, cost, service level, or capacity-related metrics.
• Working knowledge of SQL, including ability to write or modify queries, join tables, investigate data anomalies, validate business logic, and support repeatable reporting processes.
• Demonstrated ability to develop, maintain, or improve Power BI dashboards and reports using defined business logic, validated data sources, and operational metric definitions.
• Strong critical thinking, analytical, and root cause analysis skills, including ability to distinguish between true operational performance issues and data quality, logic, or source-system issues.
• Experience defining, calculating, validating, and reporting operational metrics such as turnaround time, cycle time, volume, productivity, quality, backlog, service level, or exception rates.
• Ability to partner with operations and cross-functional teams to understand existing reports, document metric definitions, evaluate data sources, and transition reporting ownership into the business team.
• Experience translating process knowledge into data validation logic, identifying discrepancies, and recommending corrective actions.
• Experience presenting insights, opportunities, risks, and recommended actions to operational leaders in a clear and concise manner.
• Pharmacy, healthcare operations, retail operations, fulfillment, logistics, supply chain, or regulated operations experience preferred.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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