Senior Business Analyst - Resource Manager - California

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Senior Business Analyst - Resource Manager - California at Gainwell, you will be part of an innovative healthcare technology company with a mission to serve the healthcare needs of our communities. Most importantly, you'll have the chance to grow and develop as a professional through our exception development opportunities. The Resource Management position enables accurate workforce planning and cost alignment, ensuring timely staffing and optimized resource utilization. Here are the details on this position.

Your role in our mission

Play a critical part in ensuring Gainwell is meeting our clients' objectives in important areas.

• Ensures consistent adherence to workforce planning processes, timelines, and governance requirements.
• Maintains data integrity across workforce planning systems and ensures timely reporting for leadership.
• Partners with Finance to maintain and update monthly labor forecast plan.
• Engage talent acquisition and vendors to staff open positions, ensuring we have resources with the skills needed to support our client.
• Provide data-driven insights for staffing decisions.

What were looking for

• Bachelors degree or equivalent combination of education and experience (business management, contact center or related field preferred).
• Six or more years of functional area experience (workforce planning, contact center operations, vendor relations, human resources, procurement, information technology, etc.).
• Strong relationship management skills, with demonstrated ability to effectively navigate and mediate conflict and foster direct dialog with vendors, external clients, employees, account partners, and internal business teams.
• Modern understanding of budget development, control and assurance methods, and project

management software.

• Ability to translate broader program objectives of a program into clear and achievable project

milestones.

Other Qualifications

• Business and analytical problem-solving skills.
• Good communications skills.
• Ability to work independently.
• Ability to follow oral and written directions.
• Proficiency with Excel and reporting tools.

What you should expect in this role

• Must reside in the State of California;

• Remote Position with semi-occasional in office requirements

• Video cameras must be used during all interviews, as well as during the initial week of orientation.

• Do not use AI tools, virtual backgrounds/filters, or visual enhancements during interviews.

• Please ensure you join video meetings from a quiet location with a stable internet connection. Video is required, so please test your camera and microphone in advance.

• The deadline to submit applications for this posting is September 17, 2026

• #LI-HC1

The pay range for this position is $74,300.00 - $106,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.