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Senior Business Analyst - ServiceNow

NTT DATA

Baton Rouge, LA

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JOB DETAILS
SALARY
$55–$61 Per Hour
SKILLS
Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Automation, Backlog Prioritization, Business Analysis, Business Model, Business Processes, Business Services, Certified Scrum Product Owner, Change Management, Conflict Resolution, Consulting, Data Modeling, Document Management, Ecosystems, Engineering Management, Establish Priorities, Gap Analysis, IT Service Management (ITSM), Incident Management, Information Technology & Information Systems, International Business, Knowledge Management, Negotiation Skills, Presentation/Verbal Skills, Process Analysis, Process Flow, Process Modeling, Product Engineering, Product Management, Product Support, Project Portfolio Management (PPM), Quality Management, REST (Representational State Transfer), Requirements Management, Requirements Validation/Verification, Research & Development (R&D), Root Cause Analysis, Scrum Project Management and Software Development, ServiceNow, Sprint Planning, Startup, Systems Administration/Management, Use Cases, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Baton Rouge, LA
POSTED
5 days ago
Req ID: 381118
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Business Analyst - ServiceNow to join our team in Baton Rouge, Louisiana (US-LA), United States (US).

Job Description:

Position: Senior Business Analyst – ServiceNow Platform

Role Summary

The Senior Business Analyst serves as the liaison between business stakeholders and the ServiceNow engineering team. This individual is responsible for understanding business objectives, analyzing processes, defining requirements, managing demand, and ensuring ServiceNow solutions deliver measurable business value while aligning to platform standards and roadmap objectives.

 

Required Qualifications

Experience

  • 5+ years of Business Analyst experience in enterprise IT environments
  • 3+ years working directly with ServiceNow implementations, enhancements, or platform management
  • Experience supporting Agile/Scrum development teams
  • Proven track record translating business needs into functional requirements and user stories
  • Experience working with executive stakeholders and business process owners

ServiceNow Knowledge

Must have practical knowledge of:

  • ITSM
  • Service Catalog
  • Knowledge Management
  • CMDB fundamentals
  • Change Management
  • Incident Management
  • Request Management

Preferred:

  • ITOM
  • SPM/PPM
  • HRSD
  • ITAM
  • Security Operations
  • CSM

Core Responsibilities

Requirements Management

  • Elicit and document business requirements
  • Facilitate stakeholder workshops and discovery sessions
  • Develop:
    • User Stories
    • Use Cases
    • Business Process Flows
    • Functional Requirements
    • Acceptance Criteria
  • Validate requirements with business owners before development begins

Process Analysis

  • Analyze current-state and future-state processes
  • Identify opportunities for automation and optimization
  • Recommend ServiceNow capabilities that improve efficiency and user experience
  • Perform impact assessments for requested changes

Agile Product Support

  • Partner with Product Owners and Engineering Managers
  • Maintain backlog quality and prioritization
  • Support sprint planning and backlog refinement
  • Assist with release readiness and user acceptance testing

Stakeholder Management

  • Build relationships with:
    • Business leaders
    • Process owners
    • Service owners
    • Technical teams
  • Manage stakeholder expectations and priorities
  • Communicate project status and risks effectively

Governance & Platform Strategy

  • Ensure demand aligns with platform standards
  • Support solution governance reviews
  • Assist with roadmap planning and prioritization
  • Help identify duplicate or conflicting requirements across business units

Business Analysis

  • Requirements elicitation
  • Business process modeling
  • Root cause analysis
  • Gap analysis
  • Documentation management
  • Workshop facilitation

Technical Understanding

  • Understanding of ServiceNow architecture
  • Ability to read and understand:
    • Workflow diagrams
    • Data models
    • Integration requirements
    • Solution designs
  • Familiarity with REST APIs and integrations

Communication

  • Executive-level presentation skills
  • Strong written communication
  • Conflict resolution and negotiation skills
  • Ability to simplify technical concepts for non-technical audiences

Preferred Certifications

ServiceNow

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (any module)
  • ServiceNow Micro-Certifications

Business Analysis

  • CBAP
  • CCBA
  • PMI-PBA
  • Agile Analysis Certification

Agile

  • Certified Scrum Product Owner (CSPO)
  • SAFe Practitioner
  • SAFe Product Owner/Product Manager

ServiceNow Knowledge

Must have practical knowledge of:

  • ITSM
  • Service Catalog
  • Knowledge Management
  • CMDB fundamentals
  • Change Management
  • Incident Management
  • Request Management

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is  ($55-$61/hour).  This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

 
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits .

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com


NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About the Company

N

NTT DATA

NTT DATA means Business

NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions.

NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget.

  • NTT DATA is part of the NTT Group – a Fortune 31 Global IT & Telecom services company.
  • NTT Group one of the largest Telecommunications Companies in the world.
  • NTT DATA is ranked in the top 10 largest global IT services provider in the world.
Collectively, the integrated company generates $16B in annual revenues with over 130,000 employees across 50 countries Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
Retirement / Pension Plans
FOUNDED
1967
WEBSITE
http://americas.nttdata.com/Careers/Careers.aspx

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