Zolon Tech Inc. (Zolon) supports the Department of Homeland Security (Client) Office of the Chief Information Officer (OCIO) on the Digital Application Support Services (DASS) program, which operates, maintains, and enhances Client digital platforms, including the Homeland Security Information Network (HSIN), Web Content Management as a Service (WCMaaS), and the Federal Emergency Management Agency (FEMA) Digital Communication Platform. Zolon is seeking a Senior Business Analyst to lead requirements, process analysis, content support, and reporting for the WCMaaS and HSIN platforms.
Job Responsibilities:
Elicit, analyze, and document business, functional, accessibility, security, and content management requirements.
Translate requirements into user stories and acceptance criteria and manage them in Atlassian Jira.
Analyze current-state processes and recommend business process improvements.
Support user acceptance testing, defect triage, and validation of delivered features.
Implement and maintain analytics dashboards and provide regular reports on usage, performance, and user behavior, with recommendations.
Develop and maintain user guides, training materials, system documentation, and style guides.
Provide hands-on user support, including account management and review of privileged access accounts.
Facilitate workshops and working sessions with stakeholders and the broader user community.
Required Qualifications:
Bachelor's degree in Business, Information Systems, or a related field.
Minimum of six (6) years of business analysis experience on IT projects.
Experience writing user stories, acceptance criteria, and process models in an Agile environment.
Experience with web analytics tools and reporting (e.g., Google Analytics/DAP, Siteimprove).
Strong facilitation, documentation, and communication skills.
Desired Qualifications:
CBAP, CCBA, or PMI-PBA certification.
Experience with Drupal content management or the HSIN platform.
Familiarity with Section 508 and plain-language standards.
Location: Remote/telework, subject to Government approval. Primary Government work location is Client, Springfield, VA.
Schedule: Core hours 8:00 a.m. – 6:00 p.m. ET, Monday–Friday
Clearance: Client Public Trust (suitability/Entry on Duty); U.S. citizenship required.
Ability to obtain and maintain a Client Public Trust suitability determination.