Senior Business Analyst / Technical Writer

Must-Have Skills

• Business Analysis
• Documentation
• Gap Analysis
• Procurement
• RFP Development
• System Analysis
• Testing
• Technical Writing / Meeting Notes (TA Notes)

Position Overview

Our client is seeking a Senior Business Analyst / Technical Writer to support the business process analysis, requirements gathering, procurement, and implementation of the Data Modernization Initiative project.

Required Skills (7+ Years Unless Otherwise Specified)

• Extensive experience in business systems analysis techniques and testing methodologies.
• Strong experience gathering business requirements and developing business rules, process flows, and functional specifications.
• Proven expertise in business process design, definition, and process re-engineering.
• Hands-on experience with Business Analysis methodologies and problem-solving techniques.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Microsoft Project.
• Excellent verbal and written communication skills.
• Experience developing procurement-related documentation, including RFPs and evaluation criteria.
• Strong analytical skills with exceptional attention to detail.
• Demonstrated leadership, proactive problem-solving, and team collaboration skills.
• Experience creating Context Diagrams and Functional Decomposition models (5+ years).

Preferred Skills

• Experience working with State Government (2+ years).
• Healthcare industry experience (3+ years).
• Experience supporting Public Health initiatives.

Key Responsibilities

• Conduct stakeholder analysis, market research, and business process analysis.
• Gather, analyze, document, and validate business, functional, and technical requirements.
• Identify and document current-state and future-state business processes.
• Develop business process models, process workflows, use cases, user stories, acceptance criteria, and wireframes.
• Create Context Diagrams, Functional Decomposition diagrams, Entity Relationship Diagrams (ERDs), Data Dictionaries, and System Context Diagrams.
• Perform gap analysis and maintain Requirement Traceability Matrix (RTM).
• Support procurement activities by preparing business analysis deliverables, RFP documentation, and evaluation criteria.
• Perform functional, integration, and User Acceptance Testing (UAT), including developing test scenarios and test cases.
• Support system implementation and go-live activities.
• Prepare project documentation, reports, meeting minutes, user documentation, and other project artifacts.
• Collaborate with project managers, developers, business stakeholders, and end users to ensure solutions meet business requirements.
• Author Agile deliverables, including user stories, test scripts, and related documentation.
• Follow PMO Business Analysis and Project Management methodologies and participate in PMO meetings.
• Travel within the Raleigh area as needed for project meetings.

Additional Qualifications

• Experience documenting functional requirements and technical specifications for new and existing applications.
• Excellent technical writing, communication, negotiation, and relationship-building skills.
• Strong understanding of SDLC concepts and software development processes.
• Knowledge of PMI PMBOK® standards and Business Analysis best practices.
• Experience advising customers on application customization strategies and interface design.
• High-level understanding of application development, database concepts, and system design.
• Ability to manage multiple workstreams with aggressive timelines.
• Knowledge of IT Service Management (ITSM) principles and best practices.
• Strong experience with SharePoint, including sites, libraries, lists, groups, and end-user functionality.
• Hands-on experience with healthcare data reporting systems is required.