Senior Business Process Consultant

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

Sr. WRAP Consultant for dealership to assess, optimize, and implement best-practice operational processes using CDK applications and tools focusing on Parts and Service. This role focuses on improving throughput, profitability, technician and advisor productivity, inventory accuracy, pricing discipline, and system utilization to drive measurable improvements in departmental performance.

The consultant applies deep Parts & Service operational knowledge, CDK product expertise, and analytical insight to identify workflow gaps, define solutions, and coach dealership personnel through sustainable, data-driven improvements that maximize return on their investment in CDK solutions.

This role also supports OEM warranty labor rate optimization and uplift initiatives by ensuring dealership processes, documentation, and system configurations support compliant and successful submissions.

Responsibilities

• Lead virtual and on-site consulting engagements with dealership Parts and Service departments.
  
• Conduct comprehensive operational assessments covering:
  
• Advisor workflows
  
• Technician productivity
  
• Pricing, labor matrix, and op codes
  
• Inventory controls and reconciliation
  
• Warranty and internal processes
  
• Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices.
  
• Facilitate structured working sess

  CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

  At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

  CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

  Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.