TeleSolv is seeking a Senior Business Process Consultant to lead business process analysis, workflow mapping and continuous process improvement engagements for Government departments under individual task orders. The consultant will translate operational challenges into documented process improvements, practical recommendations and quality-focused solutions.
Key Responsibilities
Conduct business process analyses, workflow mapping and gap assessments for assigned Government departments.
Facilitate stakeholder workshops and interviews to document current-state processes and develop future-state recommendations.
Prepare process documentation, desk guides and quality management system artifacts required by each task order.
Support ISO 9001:2015-aligned practices in process documentation and improvement recommendations.
Coordinate with the project director and other service leads on cross-functional process initiatives.
Skills, Knowledge & Expertise
Active Project Management Professional certification
Active ITIL 4 certification
Business process analysis and consulting
Process mapping and workflow analysis
Gap assessments
Continuous process improvement methodologies
Stakeholder workshop and interview facilitation
Current-state and future-state process design
Process and quality-management documentation
Strong stakeholder engagement and cross-functional coordination
Knowledge of ISO 9001:2015-aligned quality practices
Numbers & Facts
Location
Fredrick, Maryland
Salary
$125,000–$145,000 Per Year
Skills
Business Processesunmatched
Consultingunmatched
Cross-Functionalunmatched
Documentationunmatched
Governmentunmatched
ISO 9001unmatched
ITIL (IT Infrastructure Library)unmatched
Process Analysisunmatched
Process Improvementunmatched
Project Management Certificationunmatched
Project Management Professional (PMP)unmatched
Project/Program Coordinationunmatched
Quality Managementunmatched
Workflow Analysisunmatched
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