Senior Business Services Analyst

Senior Business Services Analyst

Salary

$73,100.00 - $113,300.00 Annually

Location

One Exchange Plaza 219 Fayetteville Street, Raleigh, NC

Job Type

Full-Time

Job Number

2026-00657

Department

Public Utilities Admin

Opening Date

09/14/2026

Closing Date

9/28/2026 11:59 PM Eastern

Work Hours

Monday - Friday; 8:00 am to 5:00 pm

Hiring Range

$73,100.00 - $93,200.00

• Description
• Benefits
• Questions

Job Description

This is an exciting leadership opportunity within Raleigh Water to lead a Fleet Program that supports more than 1,100 vehicles and equipment assets used across water, wastewater and stormwater operations. The Sr. Business Services Analyst will guide the team responsible for keeping these resources safe, reliable and ready to support employees in serving our communities. This role oversees fleet planning, vehicle and equipment replacement, maintenance coordination, budgeting, technology and performance while working closely with teams across Raleigh Water and the City. The position will also help improve how we manage fleet resources by using data, technology and employee feedback to strengthen processes, solve problems and make thoughtful decisions that support our staff and the services they provide.

About You:

The ideal candidate is a collaborative and strategic leader with extensive experience managing complex fleet operations, supervising professional staff, and administering large operational and capital programs. You are comfortable balancing day-to-day operational demands with long-term planning and possess the ability to make sound decisions using data, financial analysis, and industry best practices.

You have demonstrated success leading organizational initiatives, implementing process improvements, and managing multiple priorities while maintaining exceptional customer service and accountability. Experience overseeing fleet replacement planning, vehicle procurement, maintenance operations, telematics platforms, and fleet performance analytics is highly desirable.

The successful candidate is an effective communicator who builds strong working relationships across departments and organizational levels. You are skilled at presenting technical information to executive leadership, facilitating collaboration among diverse stakeholders, and developing practical solutions to complex operational challenges.

You have experience developing and managing operating and capital budgets, establishing policies and internal controls, interpreting regulations, and ensuring compliance with organizational standards and audit requirements. A commitment to innovation, continuous improvement, employee development, and public service is essential.

This is an outstanding opportunity for an experienced fleet professional to lead a growing municipal fleet program that directly supports the delivery of essential public services while shaping the future of fleet operations, technology, and asset management for Raleigh Water.

About Us:

Raleigh Water is committed to providing safe, reliable and essential water, wastewater and stormwater services to the communities we serve. Our employees work across a wide range of roles and programs, bringing different skills and experiences together to support our customers and our community every day. The Fleet Program plays an important role in that work by helping ensure employees have safe and reliable vehicles and equipment to perform their jobs. Joining Raleigh Water means becoming part of a collaborative team that values service, continuous improvement and opportunities for employees to learn, grow and make a meaningful impact.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides strategic leadership, direction, and oversight for the Raleigh Water Fleet Program, ensuring efficient, safe, compliant, and cost-effective management of departmental fleet assets.

• Plans, organizes, directs, and evaluates all fleet operations, maintenance programs, replacement planning, and lifecycle management for a fleet exceeding 1,100 vehicles and equipment assets.

• Supervises professional and technical staff, including Senior Fleet Maintenance Specialists; establishes performance expectations, conducts evaluations, mentors staff, and supports employee development.

• Coordinates planning, specification development, procurement, acquisition, replacement, and disposal of fleet assets.

• Establishes fleet replacement strategies using lifecycle cost analysis, utilization data, maintenance trends, and operational requirements.

• Directs administration of fleet technology platforms including Geotab, telematics, key management, and fuel management systems.

Typical Qualifications

Education and Experience:

Bachelor's Degree in Business or Public Administration, or a related field; 1 to 3 years' experience in business analysis, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Additional Information

Knowledge of:

• Fleet management principles and practices

• Lifecycle management

• Fleet Administration Software - FASTER, Geotab, etc.

• Contract administration and development

• Project management principles and practices

Skill in:

• Strategic Planning and Program Development

• Staff Supervision and Leadership

• Project Management and Implementation

• Fleet operations oversight and asset management

• Policy Development and Process Improvement

• Data Analysis, Reporting, and Performance Management

Ability to:

• Develop and implement strategic fleet plans aligned with organizational goals and needs

• Serve as a subject matter expert on fleet operations, asset management, vehicle lifecycle planning, and industry best practices

• Monitor fleet utilization, maintenance needs, replacement schedules, and resource allocation to optimize operational efficiency

• Manage fleet projects, initiatives, and process improvements

ADA and Other Requirements:

Work Environment and Physical Effort:

Sedentary:Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:

Work is typically performed in an office or similar indoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the Citys benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.

01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in business analysis, or a related field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Have you ever been terminated or forced to resign from a position?

• Yes
• No

04

If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.

Required Question

Employer City of Raleigh North Carolina

Address 222 W. Hargett St.

Raleigh, North Carolina, 27601

Website https://raleighnc.gov