Administrative Skills, Business Services, Business Support, Customer Escalations, Customer Support/Service, Data Management, Establish Priorities, Financial Management, Financial Reporting, Financial Transactions, Maintain Compliance, Operations Processes, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Service Delivery, Systems Administration/Management, Team Lead/Manager
Spencer Clarke Group are seeking a Senior Business Support Officer for a local authority in Bristol.
In this role you will lead and deliver business support services, taking ownership of complex processes, resolving operational issues, and ensuring the smooth day-to-day running of the service.
Duties:
- Coordinate and manage complex business support and administrative processes end to end.
- Respond to and resolve customer enquiries and escalated issues efficiently.
- Support day-to-day operations, including resource planning and deputising for the Team Leader when required.
- Monitor compliance, manage data and financial tasks, and drive continuous process improvements.
Qualifications and Experience:
- Experience delivering business support or administrative services in a complex organisation.
- Proven ability to manage and prioritise competing workloads and end-to-end processes.
- Experience handling customer enquiries, including escalated or sensitive issues.
- Experience using ICT systems to manage data, financial transactions, and reporting.
What's on offer:
Salary: £15ph+
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3- 6 months minimum
Hours: Monday to Friday, 37 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on 01772 954200.
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