Senior Business Systems Analyst- Project Lead

Senior Business Systems Analyst- Project Lead

Salary

$96,324.80 - $135,948.80 Annually

Location

Throughout San Bernardino County, CA

Job Type

Full-time

Job Number

26-01684HS-01

Department

Human Services - Information, Technology & Support

Opening Date

09/19/2026

Closing Date

10/2/2026 5:00 PM Pacific

FLSA

Non-Exempt

• Description
• Benefits
• Questions

The Job

The Human Services- Information, Technology, and Support Division (ITSD) is recruiting for a Senior Business Systems Analyst-Project Lead* to serve as a senior member of the Business Relationship Management (BRM) team supporting Human Services business operations.

The Senior Business Systems Analyst- Project Lead serves as a strategic liaison between business departments, information technology teams, vendors, and other stakeholders. The incumbent will lead complex technology and business application initiatives while providing advanced business analysis, project leadership, requirements management, process improvement, testing coordination, and stakeholder engagement.

The ideal candidate will have demonstrated experience independently leading complex projects from initiation through implementation and transition to operational support. The successful candidate will serve as a primary point of contact for assigned initiatives, translating business objectives and operational needs into actionable technology solutions while balancing customer expectations, technical constraints, scope, priorities, risks, resources, and timelines.

Key Responsibilities may include:

• Lead medium-to-large and complex information technology and business application projects through the full project lifecycle, including initiation, planning, requirements, design, testing, implementation, deployment, transition, and closeout.
• Serve as a primary liaison between business customers, IT teams, vendors, management, and other stakeholders.
• Conduct customer discovery, needs assessments, requirements sessions, workshops, and business process analysis to identify business needs and opportunities for technology solutions, automation, and process improvement.
• Elicit, analyze, document, validate, and manage business, functional, and technical requirements.
• Analyze current-state and future-state business processes and develop recommendations for process improvements and system enhancements.
• Develop and maintain project and business analysis documentation, including requirements documents, process flows, project plans, decision logs, risk and issue logs, test plans, implementation plans, and status reports.
• Establish project scope, objectives, deliverables, milestones, schedules, responsibilities, and priorities.
• Coordinate cross-functional project teams and track project activities, deliverables, dependencies, risks, issues, and changes.
• Coordinate User Acceptance Testing (UAT), including test scenarios, acceptance criteria, defect tracking, issue resolution, and business acceptance.
• Coordinate technical, business, vendor, security, infrastructure, and implementation activities to support successful project delivery.
• Monitor project progress and schedules and communicate risks, issues, and changes to appropriate stakeholders.
• Prepare and present project status updates and recommendations to customers, management, and executive stakeholders.
• Communicate complex technical concepts to nontechnical audiences and translate business needs into clear information technology requirements.
• Build and maintain effective relationships with business leaders, subject-matter experts, technical teams, vendors, and other stakeholders.
• Provide guidance, mentoring, work direction, and project leadership to Business Systems Analysts and other project team members.
• Support organizational change and the transition of implemented solutions into ongoing operational support.
• Official job title: Business Systems Analyst III; for more information refer to Business Systems Analyst III job description.

EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU).

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Shift: Some positions require availability for night and swing shifts, weekends, and on-call, including holidays as needed. Indicate availability on application.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.

Minimum Requirements

Candidates MUST meet the required experience and education in order to qualify.

REQUIRED EXPERIENCE: Three (3) years full time equivalent experience, within the past five (5) years, in a production environment performing business systems analysis and one (1) year managing IT projects, while leading IT staff. Must include three (3) years of full-time equivalent experience in at least four (4) of the following areas: requirements gathering, end user acceptance testing, process mapping, workflow diagramming, documenting business rules, feasibility studies, and cost/benefit analysis.

Be sure to indicate all qualifying experience in the work history section of your application, as well as in responses the supplemental questionnaire.

• AND-

REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of completed college level coursework from and accredited college or university in information technology, business administration or a closely related field.

EDUCATION SUBSTITUTION: One (1) year of additional qualifying experience may substitute for the required education

Applicants must submit a list of coursework or unofficial transcripts, unless a Bachelors degree has been conferred in a qualifying field.

Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.

Desired Qualifications

The desired candidates will possess:

• Bachelors degree in Information Technology, Business Administration, Public Administration, or related field
• Certifications such as BRMP, PMP, ITIL, COBIT, Certified Business Analyst Professional (CBAP) or equivalent/similar are preferred
• Experience working in a government agency, public sector, or large, complex organization with matrixed reporting structures.
• Experience working in a large, complex, multi-department organization.
• Experience supporting enterprise applications or organization-wide technology initiatives.
• Experience with M365, SharePoint, Power BI, IT service management/project portfolio management platforms, or comparable enterprise technologies.
• Experience working with Agile, Waterfall, hybrid, or other structured project delivery methodologies.
• Experience working with Artificial Intelligence.

Selection Process

Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure:

Please complete and submit the online employment application and supplemental questionnaire for consideration before 5:00 PM PT, FRIDAY, OCTOBER 2, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation:

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans Preference:

Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans Preference points. For details and instructions on how to request these points, please refer to the Veterans Preference Policy.

For more important details, review the Applicant Information and County Employment Process.

Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits* for more information

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

• Retirement benefits subject to change.

01

PLEASE READ THE BELOW STATEMENT

Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a competitive evaluation of qualifications. It is in your best interest to be as thorough as possible in your responses. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

• I understand.

02

Contract Position Availability: Please indicate your availability and preference for referral to contract positions. Contract positions serve in the unclassified service and do not obtain regular County employee status. Benefits typically mirror those of classified positions and details will be provided at time of job offer.

• I am available for referral to REGULAR positions only.
• I am available for referral to CONTRACT positions only.
• I am available for referral to both REGULAR and CONTRACT positions.

03

Education: Indicate the highest level of education completed in information technology, business administration or a closely related field.

• Masters degree
• Bachelors degree
• Associates degree
• Thirty (30) semester (45 quarter) units
• Less than thirty (30) semester (45 quarter) units

04

Education/Coursework: Please provide your completed education information. Please note, failure to provide the required education information can adversely affect the evaluation of your application.

COURSEWORK: If listing coursework, include the school name, class title, number of units, and type of units (semester/quarter). Unofficial transcripts may be attached in lieu of listing coursework. Example: CSUSB, Intro to Computer Science, 3 semester.

DEGREE: If you possess a degree from an accredited college or university, include the school name, type of degree, and major. Example: CSUSB, Bachelor of Science, Computer Science

If no education, indicate "N/A."

05

Certification: Please list project management certificate(s) you may possess.

If you do not possess any certificates, indicate N/A.

06

IT Business Systems Analysis: Of the following, indicate the areas where you possess three (3) years of experience. Lack of experience with any of the below listed systems does not preclude a candidate from meeting the minimum qualifications.

• SDLC Methodologies
• Feasibility/Cost/Benefit Analysis
• RFP Analysis and Review
• Requirements Gathering
• Process Mapping/Workflow Diagramming
• Quality Assurance Testing
• Software Maintenance
• Business Process Improvement
• Documentation and Written Communication
• System Rollout and Deployment
• End User Training
• Project Management
• Coordinating/leading IS Security Risk Assessments
• System and Application Security Analysis
• Data Migration and Conversion Validation
• Data Modeling and Entity Relationship Diagramming
• Procurement Process
• County Advance Planning Document (APDs) Process
• Change Management Communication Process
• Clinical Workflow Analysis
• Medical Device Integration Analysis
• Infrastructure Change Impact Analysis
• Incident and problem management within healthcare setting
• None of the above

07

Business Systems Analysis Experience: Describe your experience providing business systems analysis in a production environment and include your experience in the following areas: requirements gathering, user acceptance testing, process mapping, workflow diagramming, documenting business rules, feasibility studies, or cost/benefit analysis. Your response must include the name of your employer, job title, and a brief description of your role. The employer must be cleared listed in the Work Experience section of your application.

If none, indicate "N/A."

It is your best interest to provide a thorough and detailed response as it may offer significant information during the evaluation application.

08

Business Systems Support: Select the types of business systems you have supported for one (1) year or more. Select all that apply. This information will be used for determining department placement. Lack of experience with the below areas does not preclude a candidate from meeting the minimum qualifications.

• Enterprise Content Management (ECM) System
• Enterprise Resource Planning System (ERP)
• Business Process Management (BPM) System
• Billing and Accounting System
• Document Management System
• Business Intelligence/Data Warehouse Systems
• Geographic Information Systems (GIS)
• Electronic Health Records (EHR) Systems
• Electronic Dental (EDR) System
• Lab Information (LIS) System
• Law Enforcement Information Systems
• Criminal Justice Information Systems
• Case Management Systems
• Decision Support/Executive Information Systems
• Reporting Dashboards/Analytics/Data Mining Systems
• Microsoft Products
• CalSAWS
• Content Management System (CMS)
• Election Systems (DIMSnet)
• ArcGIS
• Coordinated Entry System
• IT Operations Management Systems
• Vulnerability and Risk Management Systems
• Threat Management Detection and Response Systems
• Endpoint Management Systems
• Customer Relationship Management (CRM)
• Help Desk Systems (ServiceNow)
• Project Management Systems (KeyedIn)
• Windows Server/Active Directory
• Group Policy (GPO) Administration
• Asset Management Systems
• Remove Administration Tools
• IT Infrastructure Monitoring Systems
• Network Infrastructure (LAN/WAN) Support
• Patient Monitoring Systems
• Medical Device Integration Platforms
• Nurse Call Systems
• None of the above

09

List of Systems Supported: For all areas indicated in Question 8, list the name(s) of specific systems you have supported. Include the name of employer where experience was obtained and the length of time supporting the systems. Example: SAP - San Bernardino County; 48 months. Epic - San Bernardino County, Arrowhead Regional Medical Center; 36 months. Microsoft SharePoint - San Bernardino County; 48 months. If none, indicate N/A.

10

Business Analysis and Project Leadership: Describe your experience leading complex information technology or business application projects. Include your role, employer, project scope, responsibilities, stakeholders involved, and the outcome. Specifically describe your responsibilities throughout the project lifecycle, from initiation through implementation and transition to operational support. If no experience, indicate "N/A."

11

IT Business Systems Project Management: Indicate the years of experience you possess managing and/or leading IT projects.

• 5+ years
• 4 years
• 3 years
• Less than 3 years

12

Business Relationship Management: Describe your experience serving as a liaison between business customers and information technology teams. In your response, include your employer, your role, how you identified business needs, translated it into technology requirements or a solution, and managed customer expectations regarding scope, priorities, resources, risks, or technical limitations. If no experience, indicate "N/A."

13

Stakeholder and Communication: Describe a project where you worked with multiple stakeholder groups, including leadership, technical staff, vendors, or executive-level stakeholders. In your response, include your employer, your role, how you communicated project status, technical information, risks, or recommendations to audiences with different levels of technical knowledge. If no experience, indicate "N/A."

14

Programming Languages: Identify the following languages in which you have at least one year of experience. Select all that apply. This information will be used for determining department placement. Lack of experience with the below areas does not preclude a candidate from meeting the minimum qualifications.

• SQL
• JavaScript
• HTML
• CSS
• JSON
• Application Extension Language
• Basic
• Other
• None of the above

15

Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above.

16

ATTENTION GMAIL USERS

We have become aware of an increase in Gmails spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, a step-by-step guide to create and apply filters within Gmail is available in the attached PDF. Download the PDF Guide. Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your www.governmentjobs.com (Neogov) account inbox. All notifications will appear there.

• I understand

17

Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.

Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question

Employer San Bernardino County

Address 175 West Fifth Street, 1st Floor

San Bernardino, California, 92415-0440

Phone (909) 387-8304

TTY Users: 711

Website http://www.sbcounty.gov/jobs