$99,964.18–$121,733.66 Per Year
Affordable Housing, Analysis Skills, Artificial Intelligence (AI), Automation, Business Solutions, Case Management, Communication Skills, Compensation and Benefits, Computer Science, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Data Quality, Dental Insurance, Documentation, Driver's License, ERP (Enterprise Resource Planning), Employee Benefits, Enterprise Applications, Establish Priorities, Finance, Health Plan, Help Desk, Homeless Services, Identify Issues, Information Technology & Information Systems, Magnetic Resonance Imaging (MRI), Maintain Compliance, Needs Assessment, Operational Audit, Operational Support, Oracle, Power BI, Problem Solving Skills, Process Analysis, Process Improvement, Property Management, Property Rentals, Public Housing, Real Estate, Real Estate Development, Requirements Management, SAP, SQL (Structured Query Language), Salesforce.com, Software Patches, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Player, Testing
Senior Business Systems Analyst
Salary
$99,964.18 - $121,733.66 Annually
Location
Smart Corner
Job Type
Full-Time
Job Number
202500019
Department
Information Technology
Opening Date
05/28/2026
Closing Date
Continuous
- Description
- Benefits
- Questions
Description
Senior Analyst (Enterprise Systems)
Department: Information Technology
Location: San Diego, CA
Job Type: Full-Time
Work Model: Hybrid (2 days in office per week)
A 4% Cost of Living Adjustment will be applied to all salaries effective July 1, 2026.
About the San Diego Housing Commission (SDHC)
The San Diego Housing Commission (SDHC) is an award-winning public agency that provides housing assistance and homelessness solutions for low-income households. SDHC supports more than 17,000 households annually and helps create and preserve over 23,000 affordable rental units citywide. Technology plays a critical role in ensuring these programs operate efficiently and effectively.
Compensation & Benefits
SDHC offers a competitive salary and an exceptional benefits package, including:
- 9/80 compressed work schedule (office closed every other Friday)
- 14 paid holidays
- Employer-paid pension contribution
- Sharp or Kaiser medical plans, dental, vision
- Tuition reimbursement
- Wellness programs and rewards
- Additional benefits as detailed on SDHC's employee benefits page.
Why Join SDHC?
This role directly supports SDHC's mission to improve housing outcomes for thousands of San Diego residents. You'll have the opportunity to:
- Make meaningful community impact through technology
- Work with multiple departments on varied, high-visibility projects
- Grow your skills with enterprise systems and modern AI tools
- Develop your career in a collaborative, mission-driven environment
Position Summary
The Senior Analyst (Enterprise Systems) supports SDHC's enterprise applications, such as Yardi Voyager ERP, CRM, housing, and case-management platforms, ensuring they are stable, user-friendly, and aligned with agency needs.
This role is ideal for someone who loves learning, solves problems creatively, and is excited to use technology (including AI tools) to improve services for both staff and the community.
Exposure to affordable housing, Rental Assistance, or Real Estate systems is helpful but not required. SDHC welcomes candidates who bring strong analytical ability, curiosity, and the capacity to learn complex systems quickly.
The selected candidate will be expected to learn and support Yardi Voyager 7S from an administrator perspective, applying strong technical curiosity and the ability to quickly understand complex enterprise systems.
Examples of Essential Job Functions
Key Responsibilities System Support & Administration
- Support enterprise systems including user provisioning, configuration, troubleshooting, and monitoring.
- Provide day-to-day assistance to internal teams and coordinate with software vendors when needed.
- Assist with system updates, patches, performance checks, and new feature rollouts.
Cross-Department Collaboration
- Work collaboratively with Finance, Rental Assistance, Compliance, Real Estate Development, and other departments to understand needs and align technology solutions.
- Translate business requirements into simple, clear system updates or configuration changes.
- Help ensure systems effectively support agency workflows.
Data Quality & Reporting
- Pull and validate data to support compliance, operations, audits, and decision-making.
- Use SQL, reporting tools (Power BI, ERP reporting modules), and data analysis techniques to deliver insights.
- Support data governance and data integrity efforts.
Process Improvement & Analysis
- Identify opportunities to streamline workflows and improve system usage.
- Participate in testing, documenting, and implementing system changes and enhancements.
- Evaluate incoming requests to help prioritize improvements.
Training & User Support
- Provide patient, user-friendly support to staff of varying technical backgrounds.
- Develop and maintain clear instructions, process guides, and training documents.
- Communicate system changes and support successful adoption.
Typical Qualifications
Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business, or related field - or equivalent experience.
- Experience supporting enterprise applications in business or public sector environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills for both technical and non-technical audiences.
- Customer-service mindset with patience and professionalism.
- Valid California driver's license (or ability to obtain one).
Preferred but Not Required Skills
- Experience with Yardi Voyager 7S, Rent Cafe, Compliance Monitor, and other Public Housing Authority Modules
- Experience with any ERP, CRM, case management, or property management platform (Yardi Voyager, SAP, Oracle, Salesforce, MRI, Workday, etc.).
- Strong Working knowledge of SQL.
- Experience supporting end-users or providing tiered customer service.
- Exposure to affordable housing, Rental Assistance, or Real Estate workflows.
- Ability to learn complex systems quickly and work collaboratively across departments.
- Interest in using AI-powered tools (Copilot, workflow automation, data assistants) to improve efficiency.
Click below to see SDHC Employee Benefits
https://sdhc.org/sdhc-employee-benefits/
01
Can you explain the basic structure of HCV, PBV, Public Housing and Tax Credits.
02
Explain what you know about the Eligibility Process for: a. Application b. Waiting Lists c. Selection d. Intake/Eligibility Processing e. Voucher Assistance/RFTA
03
Explain your hands on experiences in Voyager related to Public Housing, Section 8, and Affordable Housing.
04
Explain your familiarity with 50058 reporting in Voyager
05
What kind of information is contained on the Family Detail Info Screen.
06
Explain what you know about Tax Credit Compliance.
07
Explain how Voyager sets up preferences, preference points and ranking and how those relate to waitlists.
08
Explain some of the major concepts used when querying SQL tables.
Required Question
Employer San Diego Housing Commission (CA)
Address 1122 Broadway Unit 300
San Diego, California, 92101
Website https://sdhc.org