Skills

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Avaya Softwareunmatched

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C++ Programming Languageunmatched

CMakeunmatched

Call Centersunmatched

Call Controlunmatched

Call Routingunmatched

Cisco Network Systemsunmatched

Code Reviewsunmatched

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Computer Telephony Integration (CTI)unmatched

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Customer Relationship Management (CRM) Systemsunmatched

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Debugging Toolsunmatched

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Gitunmatched

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Description

Hi,
Hope you are doing well.

I have an urgent opening for Senior C++ Developer – Telecom & Contact Center Solutions position. Kindly review the job description below and if interested, share your most recent resume in word format.

**Kindly share your updated resume**

Job Title: Senior C++ Developer – Telecom & Contact Center Solutions
Location: Sunnyvale, CA / Austin, TX (Hybrid)
Job Type: Contract

Job Description:
We are looking for a highly skilled Senior C++ Developer with 7+ years of hands-on experience in building, enhancing, and supporting telecom and contact center solutions. The ideal candidate should have strong expertise in C++ development, solid understanding of telecommunication protocols, and experience working with contact center platforms in highavailability, realtime environments.

Key Responsibilities

Design, develop, and maintain highperformance C++ applications for telecom and contact center systems
Work on real-time, multithreaded, and distributed systems with high reliability and low latency requirements
Develop and integrate solutions involving call control, media handling, and session management
Implement and support features related to IVR, ACD, CTI, call routing, recording, and analytics
Integrate telecom applications with SIP-based networks, PSTN, VoIP, and thirdparty systems
Debug complex production issues, perform root cause analysis, and provide permanent fixes
Collaborate with system architects, QA, DevOps, and crossfunctional teams
Ensure adherence to coding standards, performance benchmarks, and security guidelines
Participate in design reviews, code reviews, and technical discussions
Mentor junior developers and contribute to technical best practices

Required Technical Skills
Core Skills

Strong proficiency in C++ (C++11/14/17)
Solid experience with Linux/Unix environments
Expertise in multithreading, memory management, IPC, and socket programming
Strong debugging skills using tools like gdb, valgrind, core dump analysis

Telecom & Contact Center Domain

Hands-on experience in Telecom and Contact Center domains
Strong understanding of telecom protocols:
SIP, RTP/RTCP, SDP
SS7, ISDN, PRI (good to have)
Experience with VoIP architectures and call flows
Knowledge of Contact Center solutions such as:
IVR, ACD, CTI
Call routing, call recording, workforce management
Experience integrating with CRM systems and external APIs

Platforms & Tools (Any of the below is a plus)

Experience with platforms such as Genesys, Avaya, Cisco, NICE, Amazon Connect, or similar
Familiarity with REST APIs, JSON, XML
Build tools: Make, CMake, GCC
Version control: Git / SVN
Exposure to Docker, Kubernetes, CI/CD pipelines is a plus

Soft Skills

Strong analytical and problemsolving abilities
Good communication skills and ability to work with global teams
Experience working in Agile/Scrum environments
Ability to handle productioncritical systems and oncall support

About Company

Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.

Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.