Senior Catering & Conference Services Manager

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION: The Senior Catering Sales Manager is responsible for soliciting, book, plan, and coordinator meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school diploma or equivalent required; previous Catering Sales experience preferred.

Demonstrate creativity and knowledge of food and beverage desired.

Must have valid driver's license for the applicable state.

Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.

Experience with professional selling skills desired: opening, probing, supporting, closing.

Must be proficient in general computer knowledge, especially Microsoft Office products.

Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills.

ESSENTIAL FUNCTIONS:

Effectively attain assigned sales and revenue goals, as well as solicitation call goals.

Proactively conduct solicitation calls, conduct sales tours, and entertain clients to Social, Corporate, Business, or SMERF, as applicable by property.

Grow existing relationships with assigned accounts specific to Leisure, SMERF, Business Travel (BT), and/or Groups, as applicable by property.

Monitor and evaluate trends within your market segment.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Adheres to First Hospitality's established regulations, company standards, catering/meeting standards and related catering sales metrics.

Develop a full working knowledge of the operations and policies of the resort and applicable departments.

Ensure that the Daily Event List, Banquet Event Order/Guarantee Sheet and Ten-Day Event Schedule are generated on a timely basis and ensure accuracy.

Maintain strong visibility in local community and industry organizations, as applicable.

May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.

Attend daily/weekly/monthly meetings and any other functions required by management.

Perform any other duties as requested by the Director of Sales.

MARGINAL FUNCTIONS:

Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

Review guest service results with leaders. Participates in the development of and implementation of corrective action plans

Interact with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints

Required to perform other tasks and duties as assigned.

Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime, or reduced hours.

ENVIRONMENT: Indoor office area with carpet. Well-lit with good ventilation.

We are an Equal Opportunity Employer

M/F/D/V