Senior Center Operator 1 (Local Government)

Senior Center Operator 1 (Local Government)

Salary

$19.25 Hourly

Location

Lehigh County, PA

Job Type

Civil Service Permanent Part-Time

Job Number

CS-2026-52429-L0811

Department

Local Government

Division

AN Lehigh Co Aaa

Opening Date

06/25/2026

Closing Date

7/22/2026 11:59 PM Eastern

Job Code

L0811

Position Number

Multiple positions may be filled from this posting.

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101139

Bureau / Division

Lehigh County Area Agency on Aging

Worksite Address

Lehigh County Aging and Adult Services

Worksite Address

17 South 7th Street

City

Allentown, Pennsylvania

Zip Code

18101

Contact Name

Susan Whittaker

Contact Phone

610.782.3247

Contact Email

susanwhittaker@lehighcounty.org

• Description
• Benefits
• Questions

THE POSITION

The Part-time Senior Center Operator 1 role with the Lehigh County Area Agency on Aging (AAA) is a chance to make a meaningful difference every day. This position supports multiple senior centers and helps keep daily operations running smoothly. Your work will help create welcoming spaces where older adults can stay active and engaged. If you are looking for a great part-time job running a fun and fulfilling program in a friendly, home-like environment, this is the job for you!

DESCRIPTION OF WORK

This part-time position provides support across senior centers by assisting with daily operations, activities, and community outreach. The on-the-job training program is designed to develop the skills and abilities necessary for handling food and doing public contact work. As a Senior Center Operator 1, you will perform the following duties:

• Daily Operations: Assist with general center functions and maintain a welcoming environment
• Activity Support: Help plan and carry out programs that promote social engagement
• Community Outreach: Build connections with local groups to enhance resources for participants
• Food Service Monitoring: Observe food handling processes and support meal service as needed
• Center Coverage: Provide staffing support when other centers require additional help
• Technical Skills: Ability to work within Microsoft software to create fliers, calendars, spreadsheets, etc. for advertising and organizational purposes

Work Schedule and Additional Information:

• Part-time employment
• Work hours are 9:30 AM to 1:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three months of experience in providing direct services in a human services, education or a community based setting to the aging population or to individuals from various cultures and socio-economic backgrounds or to individuals who have physical, intellectual or emotional disabilities; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

02

Do you possess three months or more of full-time experience in providing direct services in a human services, education, or a community based setting to the aging population?

• Yes
• No

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Do you possess three months or more of full-time experience in providing direct services in a human services, education, or a community based setting to individuals from various cultures and socio-economic backgrounds?

• Yes
• No

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

06

Do you possess three months or more of full-time experience in providing direct services in a human services, education, or a community based setting to individuals who have physical, intellectual, or emotional disabilities?

• Yes
• No

07

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

08

Have you completed college credits including behavioral sciences or education credits?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

09

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

10

WORK BEHAVIOR 1

Plans and coordinates programs for adult consumers 60 years of age or older such as educational (financial planning, insurance counseling, legal counseling/information, nutrition, health and fitness), recreational (bus trips, bingo), or other programs. Duties include contacting the instructors/bus drivers/food service companies under outside contract, or contacting public agencies, and scheduling and coordinating the presentations/programs/bus trips.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience individually planning and coordinating programs for adult consumers 60 years of age or older in a human services, education, or community based setting. My duties included contacting the vendors, contractors, or public agencies AND scheduling and coordinating the presentations, programs, or bus trips.
• B. I have experience individually planning and coordinating programs to any individuals in a human services, education, or community based setting. My duties included contacting the vendors, contractors, or public agencies AND scheduling and coordinating the programs.
• C. I have experience as a member of a team planning and coordinating programs for any individuals in a human services, education, or community based setting. My duties consisted of answering the telephone, ensuring safety of program participants, collecting fees, helping with set-up or take-down of tables/chairs/equipment, OR maintaining attendance records.
• D. I have successfully competed college-level coursework related to therapeutic or recreational activity planning, sociology, or human behavior.
• E. I have NO experience or training related to this work behavior.

11

Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the four items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of individuals and types of program(s) you planned/coordinated
• The actual duties you performed
• Your level of responsibility

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title
• Credits/Clock Hours

13

WORK BEHAVIOR 2

Acts as agency representative in all center related programs involving consumers including responding to questions for information via email, in person, or over the telephone and making referrals to consumers to appropriate human service agencies or programs to obtain benefits and services to which they are eligible to receive.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience serving as an agency representative for consumer programs. My duties included responding to questions for information via email, in person, or over the telephone AND making referrals to consumers to appropriate human service agencies or programs to obtain benefits and services.
• B. I have experience serving as an agency representative for consumer programs. My duties included responding to questions for information via email, in person, or over the telephone; however, I did not provide referrals to human service agencies or other programs.
• C. I have NO experience related to this work behavior.

14

Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the four items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of referrals you provided (if any)
• The actual duties you performed
• Your level of responsibility

15

WORK BEHAVIOR 3

Speaks informally with program clients to encourage participation in program activities, to stimulate social interaction, and to request their assistance with various programs conducted by the senior center.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience speaking informally with individuals to encourage their participation in program activities and to stimulate social interaction AND I recruited assistance from program participants for various program activities.
• B. I have experience speaking informally with individuals to encourage their participation in program activities and to stimulate social interaction; however, I did not recruit assistance from the program participants for any of the program activities.
• C. I have NO experience related to this work behavior.

16

Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the four items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of activities you recruited volunteers for (if any)
• The actual duties you performed
• Your level of responsibility

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov