Senior Change Management Program Manager

IDR is seeking a Senior Change Management Program Manager to join one of our top clients for an opportunity in Bellevue, WA . In this role, you will build and scale a standardized change governance and readiness operating model that ensures DSP-facing changes impacting case support are truly launch-ready before going to production. This is an opportunity to partner with cross-functional stakeholders within a large, fast-moving operations and support environment to improve quality outcomes and reduce post-launch defects.

Position Overview for the Senior Change Management Program Manager: 

• Define and operationalize a strategic framework for Case Support Readiness and change prioritization across DSP programs
• Design and implement a change prioritization model, including intake criteria, tiering, SLAs, and trade-off decisioning when demand exceeds capacity
• Own the Case Support Readiness qualification “gate,” establishing pass/fail criteria and enforcing readiness as a mandatory launch requirement
• Lead governance for case handling guidance (SOPs), including reviews, audits, quality rubric compliance, and cross-functional alignment
• Provide executive-level visibility into change pipeline health, readiness compliance, risks, and opportunities for long-term operating model improvements

Requirements for the Senior Change Management Program Manager :

• 5+ years of program management experience with increasing scope, preferably in operations, support, or platform governance roles
• Demonstrated experience designing and implementing standardized processes, qualification frameworks, or launch readiness mechanisms
• Proven ability to manage high-volume operational pipelines, including prioritization and roadmap planning
• Strong stakeholder management skills with a track record of influencing cross-functional teams without direct authority
• Exceptional written and verbal communication skills, with the ability to explain complex trade-offs to technical and non-technical audiences

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com