Senior Change Manager HR Service Delivery (Onsite San Francisco, CA)
We are seeking a Senior Change Manager for one of our global retail client to lead the end-to-end Organizational Change Management (OCM) strategy and execution for an enterprise-wide AI-Powered HR Service Delivery transformation. This initiative will replace the legacy assistant with Moveworks as the single AI-powered employee support platform, initially supporting HR Service Delivery (HRSD) and IT Service Management (ITSM), with future expansion across the enterprise.
This is a 40-hour per week, 6-month contract (possible extension), onsite role in San Francisco, California.
This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.
Responsibilities:
Develop and execute the end-to-end Organizational Change Management strategy, governance integration, sponsorship roadmap, and adoption framework using ADKAR or a comparable methodology.
Conduct stakeholder impact assessments across processes, tools, roles, and audiences to identify change impacts, resistance, and adoption risks.
Create and execute enterprise communications, including messaging strategy, leadership communications, adoption campaigns, and reinforcement communications using Salesforce Marketing Cloud and SharePoint.
Design and develop training curriculum, quick reference guides, enablement materials, and adoption content for employees, HRSD and ITSM teams, including deskless employees across stores, distribution centers, and call centers.
Lead the change strategy for enterprise AI adoption by building employee trust in AI search capabilities before expanding AI-powered automation.
Establish and manage a change champion network across corporate offices, stores, distribution centers, and call centers to support adoption.
Drive organizational readiness, General Availability (GA) communications, hypercare activities, and post-launch adoption reinforcement.
Participate in program governance, executive reporting, and cross-functional coordination with Product, HRSD, ITSM, and Portfolio Change Management leadership.
Manage change activities across multiple implementation phases while balancing communication timing and minimizing user fatigue.
Requirements:
5+ years of Change Management experience, including at least 3 years supporting enterprise HR, IT Service Management, or employee experience technology implementations.
Proven experience leading organizational adoption for enterprise AI, self-service, conversational AI, or similar digital transformation initiatives across large, distributed organizations.
Experience developing and executing end-to-end change strategies independently, including communications, training, stakeholder engagement, and adoption activities.
Strong experience with ADKAR or similar structured change management methodology.
Experience supporting HR Service Delivery (HRSD), IT Service Management (ITSM), ServiceNow, Moveworks, Aisera, or comparable platforms.
Experience managing enterprise communications for executive leadership and large employee populations.
Experience supporting multilingual and geographically distributed workforces, including deskless employees.
Ability to manage multiple priorities within aggressive implementation timelines.
Bachelor's degree in Business, Human Resources, Communications, Information Technology, or a related field.
Preferred Qualifications:
Hands-on experience implementing Moveworks or Aisera.
Prosci ADKAR, ACMP, or equivalent Change Management certification.
Experience supporting HR operations or HR Service Delivery environments.
Experience within retail, consumer goods, or large enterprise organizations.
Experience with Salesforce Marketing Cloud and SharePoint.
Experience supporting multilingual global rollouts.
Experience working with system integrators and vendor-delivered change content.
Please submit your resume to our network at https://www.stage4solutions.com/careers/ and apply to the Senior Change Manager HR Service Delivery (Onsite San Francisco, CA) role.
Please feel free to forward this opportunity to others who may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on job requirements and candidate qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other legally protected characteristics.
Compensation: $90/hr. - $100/hr.
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