Senior Channel Operations Manager

Overview

Join the Microsoft Devices Operations (MDO) team as a Senior Channel Operation Manager, where youll lead end-to-end channel operations by driving data-informed decision-making, optimizing planning and execution, and enhancing partner performance. Orchestrate demand, supply, and sales alignment to deliver strong sell-in/sell-through outcomes, while improving channel efficiency, inventory health, and operational scalability. Champion continuous transformation through advanced analytics, automation, and AI-enabled insights. Build strategic partnerships and cross-functional alignment to deliver measurable business impact, drive innovation, and adapt to evolving market dynamics.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Analytics & Metrics Reporting

• Defines and analyzes key metrics to measure channel performance.
• Identifies trends, risks, and opportunities from partner and competitive data.
• Drives data-informed strategy adjustments, root-cause analysis, and continuous reporting improvements, leveraging AI tools.

Change Leadership

• Champions ongoing transformation across Channel Management.
• Advances analytics capabilities, tools, and processes; drives adoption and stakeholder buy-in.

Channel Planning & Management

• Leads end-to-end planning and execution, improving efficiency and scalability.
• Aligns demand, supply, and marketing plans through cross-functional collaboration.
• Uses data, automation, and market insights to optimize channel performance and forecasting.

Channel Sales Operations

• Partners with Sales and Marketing to drive effective merchandising, sell-in, and sell-through.
• Engages partners/retailers to align execution and accelerate results.

Data Analysis & Insights

• Translates data into actionable insights and strategic recommendations.
• Drives forecasting, trend analysis, and AI-enabled decision-making.
• Builds team capability and ensures rigorous, unbiased analysis.

Partner/Customer Engagement

• Builds strong partner relationships and drives joint initiatives to enhance performance.
• Leads business reviews, aligns operations, and delivers data-driven recommendations.
• Influences partner strategies, including AI and innovation opportunities.

Process & Inventory Management

• Optimizes end-to-end demand/supply processes and channel inventory health.
• Balances supply-demand to meet financial targets and reduce risk (e.g., excess inventory).
• Leads root-cause analysis, postmortems, and scalability initiatives.

Stakeholder Management

• Builds trust and alignment across cross-functional teams and partners.
• Manages escalations, drives decision-making, and aligns plans, budgets, and KPIs.
• Advocates for partner/customer needs while ensuring business objectives are met.

Qualifications

Required Qualifications:

• Bachelors Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND 3+ years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience
• OR equivalent experience.

Preferred Qualifications:

• Masters Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND 6+ years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience

• OR Bachelors Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND 8+ years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience

• OR equivalent experience.

• 3+ years experience in Channel Operation with retail and distribution customers

#W+DJOBS

Channel Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.