A/B Testing, Application Programming Interface (API), Artificial Intelligence (AI), Banking Services, Best Practices, Cloud Computing, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Integration, Conversation Engine, Cross-Functional, Cryptography, Customer Relationship Management (CRM), English Language, Environmental Impact, Genesys Solutions, IT Service Management (ITSM), Information Technology & Information Systems, Interviewing Skills, Maintain Compliance, Mentoring, Microsoft C# (C Sharp), Microsoft Product Family, Microsoft Windows Azure, Onboarding, Performance Analysis, Performance Management, Presentation/Verbal Skills, Privacy Controls, Product Engineering, Professional Services, Python Programming/Scripting Language, REST (Representational State Transfer), Security Compliance, Security Monitoring, Software Engineering, System Integration (SI), Voice Chat, Voice Products, Writing Skills
Position: Senior Chatbot/Voice Enablement Developer
Location: Remote, Pennsylvania
Duration: Contract- 6 months contract to hire
Job ID: 173080
Job Overview:
We are seeking a highly skilled Senior Chatbot/Voice Enablement Developer to design and develop enterprise-grade chatbot and voice solutions. The ideal candidate will have expertise in Azure Bot Service, Power Virtual Agents, and integrations with platforms such as Genesys, Twilio, and Microsoft Teams. This role involves implementing and optimizing LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses. The successful candidate will also ensure compliance and security, monitor performance, and collaborate with cross-functional teams.
Responsibilities:
- Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents, and integrations (e.g., Genesys, Twilio, Microsoft Teams).
- Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.
- Integrate conversational systems with internal platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures.
- Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility).
- Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT.
- Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.
Qualifications:- 5+ years of experience in software engineering with 3+ years in conversational AI (chat and voice).
- Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DBs, and whisper/voice models.
- Strong backend development skills (Python, C#, REST APIs).
- Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices.
- Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
- Strong written and verbal communication skills in English.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
- Pay any fee to be considered for, submitted to, or selected for any opportunity.
- Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
- Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $70 - $75
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com
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