OVERVIEW
Senior Claims Advocate - Property & Casualty
At Alera Group, we help businesses navigate risk with confidence. Our Property & Casualty Claims teams play a critical role in supporting clients through complex and often high-impact situations. We're hiring a Senior Claims Advocate to provide expert-level claims guidance, advocacy, and strategic support to our clients and internal teams.
This role is ideal for someone who brings strong technical claims knowledge, thrives in a client-facing environment, and enjoys solving complex coverage and claims challenges.
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.
About the Role
The Senior Claims Advocate serves as a key member of the claims team, providing hands-on support and advocacy for clients navigating the claims process. This role is responsible for managing claims activity, identifying coverage opportunities, and ensuring clients receive clear guidance and strong representation throughout the lifecycle of a claim.
Success in this role looks like effectively resolving complex claims issues, delivering clear and confident client communication, and enhancing the overall client experience through proactive advocacy and expertise.
Why Alera Group- Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
- Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
- Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES
What You'll Do / Your Impact
Claims Advocacy & Client Support- Serve as a trusted advisor to clients on claims-related matters, providing guidance and advocacy throughout the claims process
- Identify all exposures related to a loss and determine applicable policies for claim submission
- Research and analyze coverage to address complex claim scenarios
- Explain policy coverage and claims outcomes clearly to clients
Claims Management & Analysis- Create and maintain detailed claim tracking reports and spreadsheets
- Proactively manage assigned claims inventory using task management systems
- Problem-solve technical claim issues and collaborate with carriers to drive resolution
- Ensure adherence to departmental standards and best practices
Client Engagement & Communication- Schedule, prepare for, and participate in claim review meetings
- Deliver claims presentations to client groups and internal stakeholders
- Attend in-person meetings with clients and prospects as needed
- Partner with Producers and service teams to maintain a positive client experience
Collaboration & Continuous Improvement- Work closely with internal teams to align claims strategy with overall client service plans
- Contribute to process improvements and team best practices
- Stay current on industry trends, coverage developments, and claims practices
QUALIFICATIONS
What You Bring
Required- 3+ years of commercial claims experience (Property, Auto, General Liability, or similar lines)
- Strong understanding of insurance coverage and claims processes
- Experience analyzing claims and identifying applicable coverage across policies
- Ability to communicate complex claims concepts clearly and confidently
- Willingness to travel locally and overnight as needed
Preferred- Exposure to specialty lines such as Employment Practices Liability, Cyber, Crime, Professional Liability, or Directors & Officers
- Experience presenting claims information to clients or internal teams
- Progress toward or attainment of industry designations (e.g., AIC, CPCU, SCLA, CRIS)
Core Competencies- Strong analytical and problem-solving skills
- Client-focused mindset with a consultative approach
- Clear and confident communication skills
- Ability to manage multiple claims and priorities simultaneously
- Collaborative team player with a proactive mindset
- Commitment to continu