Senior Claims Operations Lead

A well-established organisation is seeking an experienced claims professional to lead and strengthen its internal claims function.

This is a senior leadership position focused on team development, complex-claim oversight, process improvement, and performance management. It is not primarily an individual caseload role.

The successful candidate will assess the current claims function, establish greater consistency across its processes, and improve the quality of reporting, controls, and operational outcomes. The role works closely with operational leaders and internal support teams, as well as insurers, administrators, legal advisers, and other external partners.

Candidates in the St. Louis area are preferred. Strong applicants elsewhere in the United States will also be considered, provided they are able to travel periodically.

Responsibilities

• Lead, mentor, and develop a team of claims professionals
• Provide direction on complex, high-value, litigated, and multi-state claims
• Establish effective strategies for claims from notification through resolution
• Review current practices and implement improved procedures, controls, and service standards
• Introduce meaningful performance measures and strengthen accountability
• Work with operational, legal, safety, and people teams on investigations and resolution strategies
• Coordinate effectively with carriers, administrators, counsel, and other external claims partners
• Review reserves, claims activity, loss patterns, and developing areas of exposure
• Improve the accuracy, consistency, and usefulness of claims reporting
• Maintain compliance with applicable legal, contractual, regulatory, and insurance obligations
• Support the effective use of claims technology, information systems, and data
• Improve incident-notification and claims-handling practices throughout the organisation
• Lead departmental projects and contribute to wider operational improvements

Requirements

• A relevant college degree

• At least 10 years of progressive claims management experience
• Previous responsibility for leading, mentoring, or developing a claims team
• Claims experience gained within a complex, multi-site, operationally intensive environment with significant casualty exposure
• Experience across workers’ compensation, general liability, automobile, and property matters
• Strong knowledge of insurance coverage, claims administration, litigation, reserves, and resolution strategy
• Experience overseeing complex, high-exposure, and multi-jurisdictional claims
• Ability to manage a substantial claims portfolio using structured processes and measurable performance standards
• A demonstrated record of improving claims procedures, controls, reporting, or operational performance
• Strong analytical, negotiation, problem-solving, and decision-making skills
• Confidence working with senior leaders, operational teams, legal advisers, and insurance partners
• High levels of integrity, judgment, and discretion
• Willingness to travel periodically within the United States

Preferred Experience

• Familiarity with complex insurance program structures and contractual risk allocation
• Experience using claims or risk-management information systems
• Confidence working with claims data, reporting, and analytics
• Experience within a geographically dispersed organisation
• A relevant claims, insurance, or risk-management designation

Benefits

• Base salary of $140,000–$150,000, depending on experience
• Annual Bonus
• Comprehensive employee benefits
• Paid time off
• Flexible working arrangements for suitable candidates
• Professional development opportunities
• The opportunity to lead an established function and shape its future development

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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