Senior Claims Specialist

Location: St. Louis, MO Work Arrangement: On-sitePosition OverviewThe Senior Claims Specialist investigates, evaluates, and resolves a wide range of cargo loss or damage claims across multiple lines of business. This role manages more complex and sensitive claims, requiring sound judgment, strong analytical skills, and the ability to confidently navigate challenging conversations. You'll work closely with customers, agents, partners, and internal teams to ensure claims are resolved fairly, efficiently, and in compliance with policies, contracts, and federal regulations.This is a highly visible role that offers exposure to many areas of UniGroup, including contracts, customer service, operations, legal, and our agent network.What You'll Do

Evaluate, settle, or deny household goods and non-household goods claims across all business lines, using elevated decision-making authority and exercising discretion beyond standard guidelines when neededLead and oversee all activities related to major losses, including preparing detailed reports and updatesPartner with the Legal department to manage specialty or escalated claimsReview claims for compliance with federal regulations, tariffs, contract provisions, and UniGroup claims policiesInvestigate facts, documentation, and liability to allocate responsibility to the appropriate partiesCommunicate extensively with agents, shipping customers, military installations, government bureaus, national account contacts, and internal departmentsSupport periods of transition by managing temporary caseloads and rotating to different claim areas when needed to help with backlogsReview and evaluate agents' requests for settlement authorization above standard limitsSupport new hire and ongoing claims training for adjusters at all levelsContribute to department initiatives and complete additional responsibilities as assigned

What We're Looking For:Required Qualifications

Bachelor's degree in a related field or equivalent experience2-3 years of relevant experience

Preferred Qualifications

2+ years of experience in a claims adjusting roleExperience reviewing documentation, determining liability, and negotiating fair outcomes

Who Thrives in This RoleBased on what we've seen from successful claims specialists, you'll do well here if you:

Communicate clearly and confidently, especially when decisions may be difficult for a customer or agent to hearManage conflict with professionalism, not taking tense situations personallyStay positive and patient through a steep learning curveWork collaboratively, stepping in to assist teammates during high-volume periodsSolve problems creatively, especially when documentation is incomplete or unclearBalance empathy with policy, ensuring decisions are fair and consistentAdapt quickly, including shifting between caseloads or helping other teams when workloads spike

Why UniGroupUniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for over 90 years, we support a nationwide network of agents, customers, and partners across commercial, residential, government, and specialty logistics markets.Joining UniGroup means being part of a company that values stability, collaboration, and continuous improvement. Our teams support one another, work through challenges together, and take pride in delivering high-quality service to our customers and agent network.Benefits & Work Environment

Comprehensive health, dental, and vision insurance401(k) retirement plan with company matchGenerous paid time off, holidays, and personal leaveLife insurance, disability coverage, and employee assistance programsProfessional development and growth opportunitiesCollaborative, team-oriented culture within a respected leader in the moving and logistics industry

Work AuthorizationCandidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.