senior claims specialist, Risk Management

Now Brewing - senior claims specialist! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The senior claims specialist exemplifies a partner-positive approach to Workers' Compensation by providing compassionate, high-quality support to injured partners. Operating in a fast-paced and collaborative environment, this role is committed to delivering exceptional service, fostering positive outcomes, and upholding Starbucks' values of care and excellence.

As a senior claims specialist, you will…

• Administer a portfolio of workers' compensation claims and provide strategic direction to third party administrators to ensure Starbucks' workers" compensation program delivers:
• prompt and appropriate medical treatment,
• timely wage- loss payments and other required financial benefits,
• opportunities for early and sustainable return to work,
• comprehensive claim investigation and evaluation,
• effective litigation and legal strategy management,
• compliance with all applicable state jurisdictional regulations,
• appropriate utilization of risk mitigation tools (i.e. Sub Rosa, MSA, etc.).
• Lead interactive discussions with injured partners, store leadership, healthcare providers, and claim stakeholders to identify opportunities for return to work and facilitate temporary modified duty assignments that support recovery and business needs.
• Serve as a trusted advocate for injured partners by balancing empathy, quality, and operational excellence while driving positive claim outcomes.

Basic Qualifications

• Education (minimum education level, degree or certification necessary):

• Bachelor?s degree or equivalent work experience and skills

• Skills (minimum skills required):

• Communicate clearly and concisely, both orally and in writing

• Advanced skills in Microsoft Office Suite

• Negotiate and work effectively with customers, partners, and claimants.

• Manage time effectively

• Demonstrated interpersonal skills

• Work effectively in a team environment

• Maintain confidential information

• Sustain consistent and punctual attendance

• Years of experience in specific field or utilizing designated skills (minimum needed to be qualified):

• 5 years educational and/or work experience in risk management, or claims.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.