Senior Client Development Director

Essential Job Functions

• Serve as the dedicated executive point of contact for assigned Tier 1 clients with large footing in warehouses, cross-docks and consolidation centers, owning overall relationship health, performance outcomes, and strategic alignment.
• Lead the design and delivery of customized supply chain solutions spanning warehousing, transportation, labor strategies, reporting, and facility/network considerations
• Develop and execute annual and multi‑year account strategies focused on value creation, continuous improvement, and customer growth objectives
• Facilitate Monthly and Quarterly Business Reviews, leveraging advanced analytics and performance insights to drive decision‑making and improvement initiatives
• Partner closely with Account Operations, Warehouse leaders and functional leadership in Managed Transportation, Brokerage and Intermodal BU's to ensure execution aligns with highly tailored customer requirements and SLAs
• Collaborate with Sales, Pricing, and Finance teams on cross‑functional pricing decisions, solution design, and commercial strategy
• Own escalation management for complex operational, financial, or service issues, ensuring rapid response and clear customer communication
• Engage regularly with the assigned Sales partner and Executive Sponsor to ensure alignment, advocacy, and executive‑level support
• Develop strong relationships with Client's leadership levels
• Develop understanding of Client needs including future business changes, demand/supply cycles, and areas for growth
• Remediate Client level escalated credit disputes
• Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field required; advanced degree preferred
• 8+ years of progressive experience in logistics, supply chain, or 3PL environments with multi-site or enterprise-level scope
• Demonstrated experience managing large, complex, multi-service customer accounts with significant revenue responsibility
• Proven ability to develop and execute multi-year strategic plans that drive growth, profitability, and operational performance
• Strong financial acumen, including experience with pricing strategy, cost optimization, and commercial decision support
• Experience leading cross-functional initiatives across operations, engineering, commercial, and finance organizations without direct authority
• Advanced analytical skills with the ability to translate data into executive-level insights and recommendations
• Demonstrated success influencing senior stakeholders and building relationships at executive levels internally and externally
• Strong knowledge of warehousing, fulfillment, transportation, and network design principles within a 3PL or distribution environment
• Excellent communication, negotiation, and presentation skills, including leading executive business reviews and strategic discussions
• Proven ability to manage multiple complex priorities in a fast-paced, evolving environment with a high degree of autonomy
• Proficiency in Microsoft Office tools and data analysis platforms; experience with TMS/WMS systems preferred
• Willingness to travel based on customer and business needs

Salary: $100,000 - $135,000/year base salary + Bonus and Equity Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays