Senior Client Specialist

About the Role:

As a Senior Client Specialist at Baird,you’llbe a strategic partner in delivering exceptional client service and strategicpartnershipto one or more Financial Advisors. This role goes beyond daily operations—leading complex client onboarding, managing high-touch communications, and orchestrating efficiencies inprocess.You’llalso drive business development byidentifyinggrowth opportunities, enhancing advisor effectiveness, and contributing to long-term practice success. Ideal candidates are licensed professionals with sharp analytical skills, a proactive mindset, and a passion for delivering exceptional service in a dynamic wealth management environment.

Check out thisvideoto learn more about the day in the life of ourSeniorClient Specialists! 

The ImpactYou’llMake:  

• Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline,assistingwith proposal generation, preparing new account paperwork, opening accounts, transitioning new assets toBairdandestablishingan ongoing communication/client service plan.

• Gain knowledge of andleveragepartnershipwith Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients.

• Answers all incoming phone calls and handles asappropriate. Manages client needs where possible andadvisesFinancial Advisor of action taken. 

• May schedule client appointments and/or conferenceroom forappointments.

• Assemble/generate materials including paperwork and reports for client meetings.

• Understand and ensure business adherence with firm and financial industry regulatorypolicies .

• May manage FA and Team’s social media presence (website, LinkedIn,Xetc.).

• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well asleveragethe platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.

• May organize and coordinate seminars and client eventsatthe direction of Financial Advisor(s).  Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.

• Seek ways to enhance FA(s) business effectiveness and marketability.

• Initiates and completes all transactionsto fully service clientaccountsi.e.paperwork, correspondence, client requestfulfillmentand special projects as needed.

• May enter security orders including stocks, bonds, fixed income, options,annuitiesand other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction.

• May also provide back-up to other teams and thebranchwhen necessary, as well as perform other duties and specialprojectsas necessary.

• Proactively review investment opportunities on a daily basis& notifyFinancial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities.

WhatYou’llBring to Baird: 

• 5+ years of prior industry work experience.

• Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses.

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms.

• Excellent verbal and written communication skills.

• Detail oriented with an emphasis on accuracy.

• Critical thinking and proactiveproblem solvingskills.

• Good analytical skills withabilityto perform semi-advanced math.

• Understanding ofcompliance regulations including the client complaint process and correspondence policies.

• Bachelor’s degree preferred, not.