Senior Client Success Manager

Job Description

Senior Client Success Manager

Client Success Manager

• Candidates must be ready to begin work within a month of offer; therefore only candidates currently on island (or en route to return to Hawaii) will be considered.

About Olomana Loomis ISC

Were a full-service consulting, marketing, and communications firm that works across business, government, nonprofits, and campaigns - and we move fast. Our clients come to us when theyre ready to level up, and we bring the strategy, creativity, and execution to make it happen. If youre someone who thrives at the intersection of big-picture thinking and getting things done, youll fit right in.

The Role

Were looking for a Senior Client Success Manager who genuinely loves building relationships and seeing projects through from idea to impact. Youll be the connective tissue between our clients and our internal teams - making sure nothing falls through the cracks and that every engagement delivers real, measurable value. Youll report directly to our President and CMO and work alongside our digital, marketing, communications, and creative teams every day.

What Youll Do

Own the client relationship

• Be the go-to person for your clients - keeping them informed, aligned, and confident throughout every engagement
• Build trust through consistent communication, honest updates, and a track record of results
• Stay ahead of issues before they become problems, and handle them with clarity and professionalism when they arise

Drive strategic outcomes

• Turn client goals into clear briefs and actionable success plans
• Track campaign performance, read the data, and make recommendations that move the needle
• Connect the dots between what clients need and what our teams can deliver

Keep projects moving

• Manage timelines, budgets, and milestones in close collaboration with account directors
• Coordinate across creative, digital, and production teams to keep work flowing
• Handle vendor relationships where needed, balancing quality with cost efficiency

What Were Looking For

Youre organized without being rigid, strategic without losing sight of the details, and calm under pressure. You communicate clearly - with clients and colleagues alike - and you take real ownership of your accounts. Experience in an agency or client-services environment is a plus, but what matters most is how you work: with initiative, integrity, and a drive to deliver. An understanding and appreciation of the Native Hawaiian culture a plus.

Why Olomana

Were a team that challenges each other and supports each other in equal measure. Were guided by three principles - Excellence, Effectiveness, and Efficiency - and we apply them to everything we do, including how we take care of our people. Were also part of something bigger: as members of the ICOM Network, a global alliance of independent agencies, we bring world-class resources and international perspective to every client we serve. We hold a board position within ICOM and oversee the Asia-Pacific region - meaning the work you do here has reach far beyond our home market. This is a place where you can grow your skills, build meaningful client relationships, and do work that actually matters.

Requirements

Education & Experience

• Bachelor's degree in Marketing, Communications, Advertising, Marketing, Business, or related field.
• 10+ years of progressive experience in client service, account management, or marketing.
• Agency experience in industries such as healthcare, education, construction/building supplies, or financial services desirable.

Skills & Competencies

• Strong analytic skills to assess campaign performance and data insights.
• Solid understanding of digital and integrated marketing strategies.
• Proficient in Google and Microsoft Suites.
• Exceptional attention to detail with strong writing, math, and problem-solving abilities.
• Leadership and team-player qualities, with an entrepreneurial spirit and mature mindset.
• Excellent interpersonal communication and relationship-building skills.

Preferred

• Knowledge of Hawai'i's history, culture, and marketplace.

• Experience in:

• Strategic planning & data analysis

• Market research

• Media analysis

• Direct marketing (B2C and/or B2B)

• Social media

• Inbound marketing

• Copywriting, message development, or business writing

• Fluency in Japanese, a plus

Perks & Benefits

• Parking subsidy or monthly bus pass
• 401(k) with company match
• Year-end performance bonus
• Paid vacation, holiday, and sick leave
• Professional development support

APPLY NOW

• Position available immediately.
• Candidates who pass our screening process will be contacted for an interview.