Senior Client Success Specialist

Join a team that values your ambition and empowers your growth

At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

Responsibilities

• Manage the complete client life cycle for assigned relationships.

• Cultivate & maintain strong relationships with clients, colleagues & external partners.

• Prepare and process client onboarding documentation.

• Facilitate money movements, transfers of assets, charitable contributions, and RMDs with a high level of accuracy.

• Monitor cash & account activity, custodian alerts and confirm completion of submitted requests.

• Prepare for and attend client meetings as necessary, manage follow-up and documentation.

• Monitor external alternative investments; complete subscription agreements, process & track capital calls/distributions.

• Proactively communicate with and anticipate the unique needs of your clients.

• Create and maintain formula-based analytics using Excel.

• Manage special projects and life events based on client requests.

• Coordinate and process requests with custodial partners, including Schwab, Fidelity, and other third-party institutions.

• Support the administration and maintenance of trust accounts, ensuring timely processing and accurate documentation.

Qualifications & Requirements

• Bachelor's degree

• Minimum of five years of experience at an RIA or similar financial services company

• Experience working with outside custodians, including Schwab, Fidelity, and other institutional custodians

• Experience working with Trust accounts and trust administration-related processes

• Proficiency in Salesforce, Addepar or similar CRM system

• Proficiency in Microsoft Office Suites

• Complete integrity with an uncompromised reputation

• Ability to maintain total confidentiality

• An excellent team player who enjoys collaboration but also works well independently

• Strong work ethic

• Strong verbal and written communication skills

• Excellent analytical, organizational, and time management skills

• Exceptional attention to detail and accuracy

• Proven ability to successfully manage multiple priorities and deadlines in a fast-paced environment

• Ability to gain clarity, problem-solve, and exercise sound judgment while working through complex client deliverables and requests

• Ability to remain detail-oriented while multitasking and working at a fast pace

• Ability to take ownership of projects and carry them through to completion

• Travel is not required

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

Pay Information

This position is exempt and is paid according to the laws of the State of Massachusetts.The pay range for this position is $70,000-95,000 USD per year. We are required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

Physical Requirements

• This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
• This position may require the ability to lift up to 15 pounds.
• This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements

• Must be 18 years of age or older.
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.
• Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
• Must be willing to execute Corient’s Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.

What You Can Expect from Us

Our dedication to the Employee Experience at Corient is aimed at supporting, empowering, and inspiring our talented team through:

• 401(k) Plan with Employer Matching 
• Four Medical Plan options that is generously subsidized by Corient
• Employer paid Dental, Vision & Life and AD&D Insurance 
• Employer paid Short-term & Long-term Disability  
• Paid Maternity & Parental Leave 
• Flexible Spending Accounts & Health Savings Accounts
• Dependent Care FSA 
• Commuter & Transit FSA 
• Corporate Discount Program - Perkspot 
• Training Reimbursement  
• Paid Professional Designations  
• Giving back to the community - Volunteer days

Corient is the world’s largest multi-family office and non-bank wealth manager focused on serving ultra-high- and high-net-worth clients. As the industry’s only global professional services partnership, we combine the personal service and objectivity of a boutique with the scale and resources of a global institution. Our partnership model fosters collaboration over competition, bringing together the collective expertise of Corient to each relationship to deliver a transparent, client-first experience. As a fully integrated global firm, we deliver comprehensive solutions across investment management, wealth strategy and family office services to help clients simplify their lives, manage their wealth and establish lasting legacies.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities.

We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

Corient refers to the separate but affiliated entities under common control of Corient Holdings Inc. Client assets include all assets of Corient Holdings Inc., including majority- and minority-owned businesses.