MaxHealth is seeking a Senior Clinical Systems Integration Analyst to support clinical and operational systems, connected workflows, and data movement across the organization. This role is responsible for understanding how work is performed, how systems exchange information, and where breakdowns occur when data or workflow steps do not align.

The role combines workflow analysis, requirements elicitation, integration mapping, application support, testing, vendor coordination, and issue triage. It is well suited for an experienced healthcare systems professional who can facilitate conversations with operational, clinical, application, data, and technical teams, then translate those discussions into clear documentation and actionable next steps.

The analyst will support a broad set of clinical and operational technologies, which may include EHR/EMR systems, patient engagement tools, remote patient monitoring platforms, care management systems, referral and scheduling tools, reporting platforms, data warehouses, and Microsoft-based integration services.

Location- Hybrid- Must reside in the greater Tampa area with flexibility to work in person with team as needed based on project needs.

Responsibilities

Workflow Analysis and Requirements

• Lead discovery sessions with clinical, operational, IT, data, and vendor teams to understand business needs and current-state processes.

• Document workflows from end to end, including user steps, system touchpoints, decision points, handoffs, exceptions, and operational ownership.

• Translate workflow needs into clear business, functional, data, and integration requirements for application owners, vendors, analysts, and technical teams.

• Help define future-state processes that are practical, supportable, and aligned with clinical operations.

Systems Integration and Data Mapping

• Map how information moves between systems, including source and target applications, fields, files, interfaces, APIs, reports, data warehouse dependencies, and timing considerations.

• Support source of truth discussions by clarifying where information is captured, maintained, corrected, consumed, and reported.

• Document integration requirements for clinical and operational workflows, including patient intake, remote patient monitoring, referrals, scheduling, clinical documentation, quality, utilization, care management, and reporting use cases.

• Partner with internal technical teams and vendors to clarify feasibility, dependencies, data quality concerns, and implementation approach.

Application Support and Issue Triage

• Provide tier 2/3 support for clinical systems and workflow issues that require analysis beyond basic troubleshooting.

• Investigate issues involving missing, delayed, inaccurate, duplicated, or mismatched data across applications or reports.

• Help determine whether issues are related to workflow, configuration, interface/feed behavior, data mapping, vendor performance, user process, or reporting logic.

• Coordinate with application owners, vendors, data teams, integration resources, and support teams to drive issues toward resolution.

• Identify recurring issues and recommend process, documentation, system, or support improvements.

Testing, Documentation, and Readiness

• Create and coordinate end to end test scenarios that reflect real operational workflows, including happy-path, exception, timing, data validation, and downstream reporting scenarios.

• Support UAT planning, defect triage, go live readiness, and post go live stabilization for new or changed workflows.

• Maintain clear documentation for workflows, system dependencies, integrations, field mappings, support procedures, and known issue patterns.

• Ensure operational teams understand workflow changes, support paths, and escalation points before go-live.

Qualifications

Required

• 6+ years of experience in healthcare IT, clinical systems, application support, clinical informatics, healthcare operations technology, systems analysis, integration analysis, or a related role.

• Bachelor's degree in Health Informatics, Information Systems, Computer Science, Healthcare Administration, Business, Nursing, or a related field preferred. Equivalent experience in healthcare systems, integration support, workflow analysis, clinical operations technology, or application support will be considered in lieu of a degree.

• Experience gathering requirements, facilitating workflow discussions, and documenting processes that involve multiple teams, systems, vendors, or operational handoffs.
• Experience supporting clinical or operational workflows where information moves between systems, reports, data feeds, vendors, or downstream teams.
• Working knowledge of healthcare integration and data exchange concepts, including interfaces, APIs, flat files, extracts, data feeds, HL7, FHIR, CCD/CCDA, ADT, scheduling, demographics, eligibility, referrals, orders/results, or clinical documentation data.
• Ability to document source systems, target systems, fields, data definitions, timing/frequency, validation needs, exceptions, downstream consumers, and support ownership.
• Experience supporting end to end testing, including workflow validation, source to target validation, exception scenarios, timing/latency, and downstream operational impact.
• Strong understanding of ambulatory healthcare operations, such as scheduling, patient intake, referrals, clinical documentation, care coordination, quality programs, utilization workflows, remote patient monitoring, or revenue cycle handoffs.
• Strong experience with healthcare platforms such as EHR/EMR systems, patient engagement tools, remote patient monitoring platforms, care management systems, CRM tools, referral platforms, contact center tools, reporting platforms, or data warehouses.
• Ability to communicate effectively with clinical, operational, application, data, vendor, and technical audiences.
• Strong analytical skills, attention to detail, and ability to bring structure to ambiguous problems.

Preferred

• Experience with value based care, population health, risk adjustment, quality, care gap closure, utilization management, or payer data exchange.
• Experience with healthcare interface engines, interoperability platforms, or middleware such as Rhapsody, Mirth/NextGen Connect, Cloverleaf, Corepoint, Redox, MuleSoft, Boomi, Azure Integration Services, or similar tools.
• Experience working with vendors on system implementation, interface troubleshooting, defect resolution, or workflow optimization.
• Relevant certifications or training such as CPHIMS, ITIL, PMP, Lean Six Sigma, HL7/FHIR training, or healthcare technology certifications.

ABOUT MAXHEALTH

MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures-for our patients and our people.

Founded in 2015, MaxHealth is a leading primary care platform focused on delivering high‑quality, integrated, value‑based care to adults and senior patients throughout Florida. Today, we support more than 70,000 value‑based care patients through a growing network of more than 55 owned clinics and 30 affiliated practices across central and southern Florida.

Our success is driven by our people. MaxHealth is home to a diverse, multidisciplinary team of more than 700 employees-including primary care providers, specialists, clinical staff, and corporate professionals-who are united by a shared purpose: to make healthcare simpler, more compassionate, and more human.

We are proud to offer a workplace that supports career growth, internal advancement, and work‑life balance, with regular weekday office hours and a strong commitment to employee well‑being.

At MaxHealth, team members are encouraged to grow their skills, pursue leadership opportunities, and build long‑term careers in an environment where their contributions truly matter.

MaxHealth also partners with like‑minded independent providers, leveraging our platform to expand access to high‑quality care while preserving the personalized relationships that define great medicine.

Our values guide everything we do: we are customer‑centered, compassionate, results‑driven, proactive, collaborative, and adaptable. These values shape not only how we care for patients, but how we support one another as colleagues.

Our mission is simple: to deliver quality care, a simplified experience, and happiness-one patient, and one team member, at a time.

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