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Senior Cloud Operations Engineer, Infrastructure
Job Category: Engineering & Cloud
Location: US - DC - Remote | US - Massachusetts - Remote | US - Virginia - Dulles | US - Virginia - Remote
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Meet Our Team:
>> This role will work 2nd shift hours <<
As a member of the Service Reliability Team (SRT), you will play a critical role in ensuring the reliability, availability, performance, and security of Pega's cloud infrastructure platforms. We operate a global, follow‑the‑sun 24x7 model with teams across Krakow, Bangalore, Sydney, and the U.S. East Coast.
SRT values diversity, collaboration, intellectual curiosity, and a strong ownership mindset. We foster an environment that emphasizes mentorship, continuous learning, and operational excellence at scale.
Picture Yourself at Pega:
In this role, you will work hands‑on with cloud infrastructure and platform services that underpin Pega's SaaS offerings. You will take ownership of the systems you operate-digging deep to identify root causes, strengthening resiliency, and preventing recurrence through automation and operational rigor.
You'll collaborate closely with Engineering, Cloud Engineering, Security, and Customer Support to deliver best‑in‑class infrastructure reliability for mission‑critical customer environments.
What You''ll Do at Pega:
Monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLA
Own and drive customer-impacting escalations with a focus on stability and service restoration
Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services
Troubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixes
Create, maintain, and continuously improve runbooks, SOPs, and operational standards
Partner with Engineering on pre‑release validation and operational readiness of new platform capabilities
Identify opportunities to automate manual or repetitive operational tasks and reduce operational toil
Participate in infrastructure‑focused projects and adapt to evolving business and platform requirements
Participate in an after‑hours on‑call rotation, including weekend coverage
Support FedRAMP‑compliant environments (U.S. citizenship and residency required)
Who You Are:
An experienced cloud operations or infrastructure engineer with a strong platform and systems mindset
Self‑directed, analytical, and driven by continuous improvement and operational excellence
Comfortable collaborating with cross‑functional, globally distributed teams
Able to learn and adopt new tools, technologies, and operational patterns quickly
Effective in fast‑paced, enterprise‑scale environments
Customer‑focused, with empathy and accountability for production systems
What You''ve Accomplished:
3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms
2+ years of hands‑on experience operating AWS infrastructure services (experience with GCP a plus)
2+ years of Linux systems administration experience
Working knowledge of AWS services, including but not limited to: EC2, EBS, S3 ELB / Load Balancing VPC, Transit Gateway, Route 53
Experience supporting highly available, fault‑tolerant cloud environments
Familiarity with infrastructure automation and scripting (Bash, Shell, Python, or similar)
Exposure to networking concepts (DNS, load balancing, firewalls) as part of broader infrastructure operations
AWS or GCP certification preferred
CCNA/CCNP a plus, but not required
Pega Offers You:
Industry‑leading, analyst‑recognized technology platforms
Continuous learning, certification, and career development opportunities
An inclusive, flexible, and globally collaborative work environment
Competitive compensation including base pay, incentive plan, and equity participation
Additional Information
Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate''s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Job ID: 23584
AI in Action - Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture - At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant''s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance - For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations - If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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Pegasystems Limited UK Gender Pay Gap Statement
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Your Employee Rights Under the Family and Medical Leave Act
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Since 1971, P E Systems has been providing professional systems engineering and acquisition management services. The firm has CONUS locations in Virginia, Maryland, Massachusetts, Oklahoma and Ohio, and overseas in Japan, Bahrain and Italy. The company provides a range of technical capabilities supporting many different clients. P E Systems practices a full service approach through its use of flexible, mission-oriented teams that bring the right resources together to meet all customer requirements. Our emphasis is on personnel both acquiring and retaining a staff of qualified engineering and technical professionals through selective recruiting and a comprehensive benefits program has contributed to our continued success in supporting a wide range of government organizations.
P E Systems has developed strong core capabilities in systems engineering, specialized acquisition support, and communications interface programs through provision of technical, program management and systems acquisition support as both a prime and subcontractor. We have established strategic relationships with our Partners.
P E Systems has a long history of providing superior technical support services in a cost-effective manner. Our Quality Policy further describes the focus on quality that helps us achieve this level of service.