• Consult with multiple clients simultaneously to understand business and technical needs 
• Be a trusted advisor to assigned clients; help align customer expectations with best practices 
• Develop strategic roadmaps and project plans based on customer goals 
• Work with clients and Project Managers to set expectations, drive alignment, and coordinate timelines 
• Document and present recommendations to customers, including senior leadership 
• Translate customer requirements into LOE estimates, design documents and keep project tracking boards up to date 
• Provide guidance to Cloud Engineers as they implement customer roadmaps  
• Quality check engineering work; ensure top quality work and customer satisfaction 
• Support Presales Cloud Solutions Architects in proposal design and positioning 
• Mentor Cloud Engineers 

• Experience working in a customer-facing consulting role 
• Experience developing project roadmaps, LOE estimates, and design documents 
• Ability to lead customer facing projects, assigning work to teams, and quality checking engineering work 
• Ability to translate technical requirements to a non-technical audience 
• Ability to present solutions to customers, overcome objectives, and create consensus 
• Extensive experience designing and deploying AWS WorkSpaces and AppStream/WorkSpaces Applications environments aligned to user personas, including persistent and non-persistent models. Must have led persona-based pilots/PoCs, including success criteria definition, compatibility validation, rollback planning, and user readiness considerations. 
• Strong knowledge of networking for end-user computing. Must have experience with bandwidth planning, latency/RTT targets, and client connectivity considerations. Must be able to troubleshoot and remediate user experience issues caused by network conditions. 
• Hands-on experience designing AWS VPC connectivity for EUC, including DNS considerations, directory reachability, routing, and enterprise connectivity patterns (e.g., VPN/Direct Connect) for WorkSpaces environments.   
• Expertise with Active Directory integration and SSO standards for VDI environments, including SAML-based federation patterns and associated prerequisites/claims mapping. 
• Experience designing and operating certificate-based or passwordless authentication. 
• Experience with application management and virtualization, including Intune, SCCM, golden image creation, and app streaming. 
• Expertise within OS and end-user computing environments (Windows/Linux WorkSpaces, profile management, and peripheral support). Demonstratable experience with OS hardening, application packaging, performance optimization (login time/resource usage), and lifecycle management (versioning/patching/testing). 
• Proficiency managing WorkSpaces via automation and scripting, leveraging CLS/SDK/PowerShell tooling to standardize provisioning, configuration changes, and operational tasks at scale. 
• Experience implementing EUC observability and operational readiness, including monitoring signals, troubleshooting workflows, and support playbooks for connection/performance incidents. 
• Experience modernizing/migrating from VDI platforms (e.g., Citrix, Horizon, AVD) to AWS WorkSpaces, including application dependency analysis, sequencing and wave planning, and cutover planning. 
• Ability to integrate WorkSpaces with enterprise SaaS solutions (e.g., Microsoft 365, Google Drive) while maintaining security and user experience. 
• Demonstrated capability to identify security gaps and produce actionable remediation recommendations to strengthen a client’s VDI/EUC security posture (network boundary controls, identity posture, access controls). 
• Occasional off-hours support, depending on client's need 

Use of Artificial Intelligence (AI)

About Mission Cloud