Job Summary
The Senior Collections Manager is responsible for leading and optimizing the organization's collections function to improve cash flow, reduce delinquency, and minimize financial risk. This role oversees collections strategy, manages a team of collections professionals, partners cross‑functionally with Sales, Finance, and Customer Success, and ensures compliance with company policies and applicable regulations. The ideal candidate brings strong leadership, analytical expertise, and a customer‑focused approach to resolving complex accounts receivable issues.
Key Responsibilities
Leadership & Strategy
- Lead, mentor, and develop a high‑performing collections team, setting clear performance expectations and goals
- Design and implement collections strategies that improve Days Sales Outstanding (DSO) and cash flow
- Establish and refine collections policies, procedures, and KPIs aligned with business objectives
Collections Operations
- Oversee the full collections cycle, including high‑risk, escalated, and complex accounts
- Review aging reports regularly and take proactive action on delinquent balances
- Negotiate payment arrangements, settlements, and dispute resolutions with customers as needed
- Partner with legal counsel or third‑party agencies on severely delinquent or write‑off accounts
Cross‑Functional Collaboration
- Work closely with Sales, Credit, Billing, and Customer Success teams to resolve disputes and prevent future payment issues
- Provide guidance on credit risk assessment and customer credit limits
- Support month‑end and quarter‑end close processes related to accounts receivable
Reporting & Analytics
- Analyze collections performance data and prepare regular reports for senior leadership
- Identify trends, risks, and opportunities to improve efficiency and recovery rates
- Contribute to forecasting cash collections and potential bad debt exposure
Compliance & Process Improvement
- Ensure collections activities comply with federal, state, and industry regulations
- Continuously improve processes through automation, system enhancements, and best practices
- Support system implementations or upgrades related to AR and collections
Qualifications
Required
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- 5+ years of progressive experience in accounts receivable or collections, including people management
- Strong knowledge of collections strategies, credit risk management, and dispute resolution
- Proven ability to lead teams and manage escalated customer situations
- Advanced proficiency with ERP systems and Microsoft Excel
Preferred
- Experience in B2B collections or a complex, high‑volume environment
- Familiarity with GAAP and financial reporting related to accounts receivable
- Experience partnering with teams
- SAP
Skills & Competencies
- Leadership and team development
- Negotiation and conflict resolution
- Data analysis and KPI management
- Clear, professional communication
- Strong organizational and time‑management skills
- Customer‑focused mindset with sound financial judgment
Why Join Us
- Competitive compensation and benefits
- Leadership visibility and strategic impact
- Opportunities for growth and process innovation
- Collaborative, results‑driven culture
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.