Automotive Industry, Bankruptcy, Corporate Compliance, Customer Escalations, Customer Support/Service, Financial Services, Insurance, Negotiation Skills, Process Improvement, Property Tax, Regulatory Compliance, Resolve Customer Issues
Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Senior Collector.
Position Type:Required:- HS Diploma or GED required.
- Bachelor's Degree is preferred.
- 1-2 years' experience in Customer Service and/or Collections environment preferred.
- Familiar with the automotive industry is a plus.
- Previous insurance claim and/or bankruptcy experience is a plus.
Responsibilities:
Make outbound and take inbound calls from Client Financial Services customers for the purposes of:- Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
- Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
- Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
- Manage a queue of assigned accounts.
- When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
- Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
- Offer feedback and recommendations on any process improvements or training material.
- Maintain corporate standards and compliance requirements.
Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Bharat at 862-658-6248 to learn more.
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Hired by Matrix
We believe in putting people together for the right reasons. Getting you a great job that makes you feel fulfilled in your career. Finding the perfect candidate to help you achieve business success.
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