Senior Commercial Property Manager

EastBanc, Inc. is a Washington, DC-based real estate development firm specializing in urban revitalization. Focusing on commercial, residential, and mixed-use properties, we create long-term value through strategic investments, innovative design, and high-quality property management. Our projects transform cityscapes, fostering vibrant communities and sustainable growth. 

Summary:

Seeking Senior Commercial Property Manager of a multi-asset mixed-use urban retail and office portfolio with critical thinking, financial acumen, and team management skills. Duties include but are not limited to developing and executing an annual business plan, financial reporting and management, maintaining property operations and services, delivering best-in-class service, supervising direct reports and contract personnel, managing the performance of outside vendors, interfacing with the tenants on all issues and concerns, and coordinating emergency response plans and efforts.

Responsibilities:

• Prepare budgets, financial reports, and other deliverables per the management agreement

• Prepare and present annual Operating Expense estimates and reconciliations

• Provide direction and leadership to on-site staff

• Manage on-site staff for contracted services for the parking garage, janitorial, security, etc.

• Prepare scopes, bid, and craft service contracts for vendor services, ensuring compliance with company contracting and insurance requirements

• Review service contracts annually, updating scopes of work and/or securing competitive bids from other vendors to ensure value for services performed

• Conduct routine quality assurance reviews of the work order system, following up with tenants on selected service calls to evaluate the tenant’s level of satisfaction with the work performed and to ensure that the problem is thoroughly resolved

• Liaise with tenant contacts to address issues with the physical asset, operations, security, special events, etc. 

• Review tenant monthly payments to ensure timely remittance

• Conduct regular building inspections, generating work orders and/or contracting repairs as needed

• Maintain emergency procedures manual and drill on emergency evacuation procedures at least once annually

• Respond to building emergencies to coordinate resources and provide appropriate guidance in securing the emergency and implementing corrective and preventive actions

• Provide on-call support for after-hour issues that may arise within the facility. 

• Demonstrate and maintain Outstanding Customer Service in all areas of responsibility, including those of subordinates.

• Other duties as assigned

Requirements and Qualifications:

• Bachelor’s degree or equivalent

• RPA or CPM designation preferred

• A minimum of ten years of experience in commercial property management

• Working knowledge of building systems

• Strong customer service, interpersonal and supervisory skills

• Ability to work in a high-pressure atmosphere

• Strong organizational skills

• High degree of initiative, self-direction

• Excellent written and oral communication skills

• Proficiency in Microsoft Office Suite and experience with property management software such as MRI

All employment decisions are made without regard to race, age, creed, sex, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as is protected by local, state or federal law.