Overview
Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.
Job Duties
- Markets models, pre-owned and brokered homes for sale in the community. Prepares documents to list and sell homes. (Essential)
- Resolves complaints and responds to issues in a timely manner. (Essential)
- Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts. (Essential)
- Handles delinquencies and approves eviction proceedings while adhering to Suns policies. (Essential)
- Monitors, codes and approves invoices for operating expenses and sales related costs. (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Assists with developing and maintaining marketing strategies
- Coordinates lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-up
- Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
- Initiates lease renewals and rent increase letters, ensuring timely distribution
- Inspects and recommends purchase and renovation of used/repossessed homes
- Prepares sites for home models; coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
- Handles emergencies that may arise onsite, ensuring adherence to standard operating procedures
- Ensures compliance of safety policies; completes workers compensation accident and incident reports in a timely manner
- Ensures that community appearance is maintained to Suns curb appeal standards
- Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
- Reports deficiencies that would adversely affect the operation of the community
- Reviews and compiles property accounting reports for the Accounting Department
- All other duties as assigned
Requirements
- High School Diploma or GED (Required)
- Bachelors Degree in Real Estate, Hospitality, or Business (Preferred)
- 4 years in property management experience, including 2 years of supervisory experience (Required)
- 6 months in prior sales and leasing experience (Required)
- General knowledge of maintenance
- Demonstrated leadership abilities
- Strong organizational skills
- Excellent verbal and written communication skills
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Working knowledge of basic accounting principles
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet
- Flexibility to respond to community needs during non-business hours
- Ability to live on-site within the community (housing provided)
- Must have a valid drivers license
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental and Vision Plans
- On-Site Fitness Center
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life, Accidental Death & Dismemberment Insurance and Dependent Life
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty