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Senior Computer and Network Technician

NerdsToGo of Chicago Downtown, IL

Chicago, IL

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Apple Macs, Applications Security, Automation, CCNA - Cisco Certified Network Associate, Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Networks, Consulting, Customer Support/Service, Data Recovery, Dental Insurance, Desktop Administration, Driver's License, Establish Priorities, Firewalls, Hardware Repair, Health Insurance, Local Area Network (LAN), Loss Prevention, MCSE - Microsoft Certified Systems Engineer, Maintenance Services, Mentoring, Microsoft Active Directory, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Word, Network Administration/Management, Network Configuration Management, Network Design, Network Routers, Office Suites, On Site Support, Problem Solving Skills, Professional Services, RMON, Risk Analysis, Sales Management, Scripting (Scripting Languages), Security Analysis, Small Business, Software Administration, Software Configuration Management, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Leadership, Technical Support, Training/Teaching, Vision Plan, Wide Area Network (WAN), Wireless Communications
LOCATION
Chicago, IL
POSTED
30 days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Company Overview
NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.
 
Job Summary
We are seeking a Level 2/3 technician to join our team. This role will primarily focus on providing advanced on-site technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. This business technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.
 
 
Responsibilities 
  • Provide account management for business customers
  • Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Perform advanced PC hardware and software troubleshooting, repair, and maintenance
  • Execute data recovery, loss prevention, and advanced network installation tasks
  • Administer Microsoft 365 environments, including user management, security settings, and application configuration
  • Manage and maintain Active Directory and Azure AD environments
  • Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
  • Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
  • Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
  • Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
  • Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
  • Collaborate with Level 1 technicans, providing mentoring, guidance, and support when needed
     
Qualifications
  • Associate's or Bachelor's degree in a technology-related field, or equivalent experience
  • Minimum of 3 years of experience providing technical support, preferably in a managed services environment
  • Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
  • Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
  • In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products
  • Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
  • Strong communication and customer service skills
  • Valid driver's license and clean driving record

Preferred
  • Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
  • Scripting Experience
  • Experience in a managed services environment

Benefits/Perks
  • Opportunity to join an incredible company that values people and results
  • Make a significant contribution to our history-making journey
  • Be a part of a supportive and caring team that prioritizes learning and growth
  • Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
  • Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

 
 
 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

About the Company

N

NerdsToGo of Chicago Downtown, IL

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