Senior Computer Services Specialist

Senior Computer Services Specialist
Full-time Staff
Sugar Grove Campus

Hybrid Option: Yes

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here - join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth, and student success.

The Senior Computer Services Specialist reports to the Computer Services Coordinator. This position deploys and maintains all client workstation hardware, installs and troubleshoots all required software, and provides technical support to faculty, staff and students at the Sugar Grove campus. This position is responsible for maintaining detailed inventory data for all client workstation hardware at the Sugar Grove campus.

Responsibilities

Supervise hardware, software and physical environment of client workstations.

Provide professional development and training of personnel in the effective use of newly deployed computer equipment.

Prioritize and resolve Technical Assistance Center tickets in a timely manner.

Install and configure PC and MAC software, hardware and related peripherals.

Maintain computer hardware to the component and chip level.

Work with external technical support providers to repair or replace faulty hardware under warranty.

Provide consulting to the Information Technology staff.

Collaborate with the Information Security division to ensure optimal client workstation security.

Explore, research and review state-of-the-art concepts in the wider computer sciences community and recommend client workstation hardware and software.

Author knowledge base articles and other documentation for software installation steps, common troubleshooting solutions and workarounds.

Maintain accurate inventory information for all computer hardware.

Coordinate and manage assigned semester prep projects by arranging project meetings and developing timelines for implementation.

Provide Technical Assistance Center call queue coverage as required.

Perform other duties as assigned.

Minimum Qualifications

High school diploma required. Associate's degree in related field or certification in technical field preferred.

Two years' experience in the maintenance, installation and configuration of computer hardware and software required.

Knowledge of computer networks, various computer hardware and software needed.

One year's experience in-person customer service or support.

Good verbal and written communications skills.Good interpersonal and inter-organizational skills.Ability to interact with all levels of management, faculty, staff and students.

Ability to work with minimal supervision and take initiative.

Ability to lift a minimum of 50 pounds.

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