The Senior Computer Services Specialist reports to the Computer Services Coordinator. This position deploys and maintains all client workstation hardware, installs and troubleshoots all required software, and provides technical support to faculty, staff and students at the Sugar Grove campus. This position is responsible for maintaining detailed inventory data for all client workstation hardware at the Sugar Grove campus.
Responsibilities
Supervise hardware, software and physical environment of client workstations.
Provide professional development and training of personnel in the effective use of newly deployed computer equipment.
Prioritize and resolve Technical Assistance Center tickets in a timely manner.
Install and configure PC and MAC software, hardware and related peripherals.
Maintain computer hardware to the component and chip level.
Work with external technical support providers to repair or replace faulty hardware under warranty.
Provide consulting to the Information Technology staff.
Collaborate with the Information Security division to ensure optimal client workstation security.
Explore, research and review state-of-the-art concepts in the wider computer sciences community and recommend client workstation hardware and software.
Author knowledge base articles and other documentation for software installation steps, common troubleshooting solutions and workarounds.
Maintain accurate inventory information for all computer hardware.
Coordinate and manage assigned semester prep projects by arranging project meetings and developing timelines for implementation.
Provide Technical Assistance Center call queue coverage as required.
Perform other duties as assigned.