Senior Computer Technician

TO: All IBAA-TEA Members Brockton Public Schools

FROM: Dr. Kathleen F. Moran, Assistant Superintendent of Human Resources

SUBJECT: Senior Computer Technician - Technology Services Department

According to the terms of the contract, the following computer technician position is being advertised.

TECHNOLOGY SERVICES DEPARTMENT - CENTRAL ADMINISTRATION

Minimum Qualifications:

• At least 5 years' experience in the IT field
• Experience in a Microsoft, Apple, and Google environment
• Experience with Instructional and Data Systems
• Experience managing a small team

Preferred Qualifications:

• Technical certifications such as A+ and N+
• Microsoft certifications such as MCP, MCTS, MTA, MCSA, MCSE
• Experience with Microsoft Win11, Win10
• Experience with a work order entry system and inventory system
• Experience with Microsoft Intune,or other imaging/deployment software
• Experience with Microsoft, Google, and Apple Educational Platforms
• Experience with Student Information Systems (SIS)
• Experience with Learning Management Systems (LMS)
• Experience with Single Sign On Systems (SSO)
• Experience with Instructional/Curriculum Applications

Duties and Responsibilities:

• Support and maintain the district's Infrastructure, Instructional, and Data Systems.
• Support and maintain the district's computer systems, such as desktops, laptops, and tablets as well as their peripherals and including, but not limited to, Microsoft, Apple, and Google.
• Support and maintain a substantial AV inventory, such as Interactive boards, document cameras, and sound systems.
• Support and help maintain inventory of the teams supply of tech equipment & parts
• Deploy supplies as requested by team members
• Install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal performance.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Support the instructional and Data systems and software such as the SIS, LMS, SSO, and curriculum applications.
• Create procedures for the Computer Technicians to follow out in the field.
• Manage back-end systems, such as patch management and security systems.
• Responsible for managing the workflow of at least 5 other technicians and will report to the Assistant Director of Technology Services.

Other Responsibilities:

• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC, Data, and Instructional systems performance.
• Accurately document instances of hardware and software failure, repair, installation, and removal.
• Assist in developing long-term strategies and capacity planning for meeting future computer hardware and software needs.
• Support development and implementation of new computer and software projects and new hardware installations.
• To coordinate all vendors responsible for end user device management and support.
• Monitor district wide technology inventory.

Compensation: According to the Contract

Further duties, responsibilities and expectations of this position will be discussed with each applicant at the time of the interview.