Senior Console Operator

LanceSoft Inc

Alpharetta, GA

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JOB DETAILS

SALARY

JOB TYPE

Full-time

SKILLS

Change Control, Communication Skills, Computer Networks, Computer Science, Customer Support/Service, Documentation, Environmental Monitoring, Error Recovery, Help Desk, IBM DB2, IBM MVS Operating System, IBM TSO/ISPF, IBM Tivoli, IBM VTAM (Virtual Telecommunications Access Method), IBM WebSphere Application Server, IBM z-OS Operating System, Identify Issues, Incident Response, Information Technology & Information Systems, JCL (Job Control Language), Linux Operating System, Local Area Network (LAN), Mainframe Computer, Messaging Middleware, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Network Administration/Management, Network Performance/Analysis, Network Routers, Network Routing, Network Switching, Operational Support, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Procedure Implementation, Production Control, Production Schedule, Production Systems, Software Administration, Standard Operating Procedures (SOP), TCP/IP (Transmission Control Protocol/Internet Protocol), Telephone Skills, Wide Area Network (WAN), Willing to Travel, Writing Skills

LOCATION

Alpharetta, GA

POSTED

30+ days ago

Job Description: Title : Senior Console Operator Location : Alpharetta GA Duration : 0-12 + Months Shift : 06:30am to 3:15pm (All Days) Pay Rate : $23.00/Hour on w2. Monitor and respond to events on consoles related to mainframe, production control, network, and servers. Troubleshoot and resolve mainframe, network, and production control incidents. Respond to incoming calls from I.S. Help Desk and support teams to assist with incident resolution. Implement standard procedures and manage incidents in the production environment. Maintain knowledge of critical applications and error recovery procedures. Support daily operational procedures to maintain 24x7 environment service levels. Interpret computer-generated messages, determine appropriate actions, and follow standard procedures. Implement production system schedule changes while adhering to change control guidelines. Deliver internal and external customer support. Interact with vendors and infrastructure teams to resolve technical issues. Monitor the production environment for alerts and network/server activity. Provide incident support, including communication, trending, and tracking. Document incidents with appropriate detail in the trouble ticketing system. Support troubleshooting and analysis of production and network incidents. Administer and support basic change control. Diagnose and troubleshoot issues with switches and routers. Take corrective action to stabilize or failover network/application connectivity to restore service. Identify network alerts, determine appropriate responses, and execute standard operating procedures. Rotate shifts every 4 months (0630–1515 and 1430–2315). No travel in personal vehicle is required or allowed. Work under general supervision using established procedures and written instructions. Maintain regular communication with internal and external teams requiring explanation and interpretation. Customer service-oriented with routine and regular interaction across departments. Job Qualifications Education: Bachelor’s degree in Computer Science or equivalent preferred. Well-organized, task-oriented, and strong written/verbal communication skills. Experience in Zone of Separation Environment (Z/OS). Beginner-level knowledge of: Data Communications DB2 Data Sharing Tivoli Intermediate proficiency in: TCP/IP (Transmission Control Protocol/Internet Protocol) TSO (Time Sharing Option) MVS/JCL (Multiple Virtual Storage / Job Control Language) MVS/VTAM (Virtual Telecommunications Access Method) WebSphere Hardware and software troubleshooting Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Access, PowerPoint). Strong knowledge of: WAN / LAN network principles and related hardware Routing fundamentals Transmission principles Switches and routers Windows, LINUX, and MQ Ability to interpret error messages and effectively troubleshoot network and server incidents. Effective documentation skills.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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