Job Description
Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Plano, Texas.
What you'll achieve
The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.
Numbers & Facts
| Location | AUSTIN, TX |
| Job Type | Full-time |
| Industry | Computer Hardware |
| Company Size | 10,000 employees or more |
| Website | https://jobs.dell.com/en/search-jobs |
About Company
Dell Technologies Inc (Dell) is a provider of desktop personal computers, software, and peripherals. The company designs, develops, manufactures, markets, sells, and supports information technology infrastructure such as laptops, desktops, mobiles, workstations, storage devices, software, cloud solutions, and notebooks. It markets products under Dell, Dell Technologies and Alienware, brand names. The company also offers deployment, residency services, training, support, managed, cloud, and education services. Dell serves corporate businesses, government, educational institutions, law enforcement agencies, healthcare organizations, and small and medium-sized businesses. The company has business presence across the Americas, Asia-Pacific, the Middle East, Africa, and Europe. Dell is headquartered in Round Rock, Texas, the US.
Skills
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- CDE (Common Desktop Environment)unmatched
- Consultingunmatched
- Customer Service Managementunmatched
- Customer Support/Serviceunmatched
- Dell Computersunmatched
- Diagnostics Solutions/Softwareunmatched
- Documentationunmatched
- Problem Solving Skillsunmatched
- Sales Pipelineunmatched
- Server Programming/Applicationsunmatched
- Server Supportunmatched
- Social Mediaunmatched
- Technical Supportunmatched
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