Senior Consultant | Communication | Fulfillment, Assurance, Billing Areas

"Project Niche Skills" - VD Profiles submissions allowed

Job title - IVR domain Business Analyst with AI experience
Work location - charlotte, NC
Is it Hybrid, onsite or remote position - Onsite
Please confirm if the candidate can work from any Infosys DC office - No, Client office at Charlotte, NC
Tentative Start date - 9/14
Contract duration - 6 months
Vendor rate - ####/hr
Minimum years of experience needed in the required skills- 5+
Minimum over all work experience required - 6+
Domain - IVR/Contact center
Any certification required - NA

Mandatory skills required : AI ML Very strong proficiency in Python Proven expertise in NLP, including Text classification Clustering
Python ML NumPy, Pandas, Scikitlearn, XGBoost
spaCy, Hugging Face Transformers, NLTK, SentenceTransformers

Nice to have skills
LLM Frameworks LangChain, LlamaIndex, OpenAI SDK Agentic AI (Good to Have) LangGraph, AutoGen, CrewAI Data & SQL Oracle, MySQL, SQLAlchemy
Vector Databases FAISS, Pinecone, Weaviate, Qdrant LLMOps MLOps (Good to Have) MLflow, Weights & Biases, BentoML, Airflow

Complete job description -Good understanding about Contact Center TechnologyCCT Concepts 7 years of experience in technical writing of business requirements Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems.

Interview mode - In person/Virtual -Virtual for initial round, if required in-person for final round
How many rounds of interview - 3 at the max

Project Code: SDIT Customer Experience Tech Offshoring