Senior Consultant

Kforce's client is looking for a Senior Consultant for a remote contract to hire opportunity. Responsibilities:

• Gather and document business requirements through stakeholder interviews, workshops, and analysis
• Map current-state and future-state workflows across clinical, operational, or technology processes
• Translate business needs into clear documentation such as user stories, functional requirements, process diagrams, and use cases
• Facilitate discussions between stakeholders, product teams, and technical teams to ensure shared understanding
• Support solution design and implementation by clarifying requirements and validating outcomes
• Identify gaps, risks, and operational inefficiencies in existing processes, as well as areas for key stakeholders to better build relationships and synergies
• Break down complex healthcare marketing and data challenges into structured analyses and actionable recommendations
• Synthesize findings into clear insights and recommendations for client leadership, connecting day-to-day project work to larger strategic initiatives
• Help shape project roadmaps and solution approaches aligned with client goals
• Make insightful, data-driven recommendations based on the client's resources, goals and budget
• Build trusted relationships with client stakeholders and cross-functional teams
• Facilitate productive working sessions that align business, operational, and technical perspectives
• Communicate clearly and proactively on project progress, insights, and risks, ensuring the Project Manager has full understanding of the above
• Support development of clear, structured materials used in client discussions and leadership decision-making
• Bring structure to ambiguity, helping teams clarify problems and move toward solutions
• Build credibility quickly with client stakeholders through thoughtful analysis and clear communication

Requirements:

• Experience as a Business Analyst, Healthcare Consultant, or similar role
• Experience working with healthcare systems, health payviders, digital health, or healthcare technology
• Experience working on CRM systems, call center systems, or similar patient-experience affiliated processes
• Experience working directly with cross-functional teams and operational leaders
• Experience in consulting environments or client-facing project work
• Strong skills in requirements gathering, process mapping, and stakeholder facilitation
• Strong written and verbal communication skills, including the ability to communicate complex topics clearly to both technical and non-technical audiences
• Ability to structure ambiguous problems and translate them into clear next steps
• Ability to work independently while collaborating closely with project teams

Nice to have:

• Technical Experience with EHR platforms (Epic, Cerner, Meditech) and/or CRM Platforms (Salesforce, Cheers, HubSpot)
• Experience supporting process improvement, transformation, or new solution implementation initiatives