Senior Content Designer: Conversational Voice/IVR

Job Title: Senior Content Designer: Conversational Voice/IVR

Job Location: Remote, KY

Duration: 3-6 Months (opportunity for extension or permanent position but not guaranteed)

Shift: M-F

Summary:

Join our dynamic team as a Senior Content Designer, where you'll have the opportunity to shape conversational content for voice and IVR platforms from the comfort of your home in Remote, KY. Be a part of creating seamless and engaging user experiences while working with a diverse group of professionals.

Responsibilities:

• Create and manage content for chat experiences, including dialogue, prompts, error messaging, and navigation, ensuring clarity, accessibility, and alignment with user needs and business goals.
• Collaborate on content strategies and information architecture, systems of words, content types, and voice and tone to ensure content is aligned to established audience and business objectives, research insights, brand standards, legal and compliance requirements, accessibility best practices, and digital standards.
• Collaborate closely with conversation/product designers, product managers, development, and legal teams.
• Seek simplicity, distilling complex concepts into clear, concise, and contextual content and taxonomies.
• Audit and inventory content to identify gaps in quality, compliance, standards, and branding.
• Continuously refine conversational content based on user feedback, analytics, and testing, while adhering to accessibility, compliance, and brand standards.
• Maintain client digital content guidelines, standards, tools, and processes.

Required Skills:

• At least 5 years of content design, content strategy, and UX writing experience.
• Proven track record of designing accessible, scalable, and user-centered content conversational experiences, ensuring clarity, engagement, and seamless interaction.
• Advanced organizational skills with attention to detail, capable of handling multiple projects simultaneously and able to move between strategic and tactical work.
• Excellent verbal, written, and presentation skills.
• Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors, and legal and compliance professionals.
• Portfolio is required with application and resume.

Preferred Qualifications:

• Experience working in a regulatory environment that requires legal and compliance oversight.
• Experience with collaboration and agile technology, such as Jira.
• Experience with Google conversational platforms.