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Senior Content Manager

IntraEdge
  • Phoenix, AZ
  • Remote
    23 days ago

    Job Description

    We are looking for a Senior Content Manager with deep Sitecore AI CMS expertise to own the strategy, creation, and optimization of content across our direct-to-consumer digital properties. This is a fully remote position.
    You will be responsible for managing the end-to-end content lifecycle within our Sitecore CMS, leveraging Sitecore's AI-powered authoring and personalization capabilities to deliver relevant, on-brand, and high-performing digital experiences that drive customer acquisition and retention.
    • As a Senior Content Manager you will play a key role in enhancing the digital journey for prospects and customers by planning, publishing, and optimizing content across our Sitecore-powered websites. You will work closely with cross-functional teams to ensure content is engaging, consistent, personalized, and aligned with customer needs and business objectives.
    • The ideal candidate is a strategic, detail-oriented content leader with hands-on experience in Sitecore's modern, AI-enabled CMS, who can harness AI-assisted authoring, personalization, and analytics to scale content operations and continuously improve the customer experience.
     
    The responsibilities of this role include, but are not limited to:
    • Own the end-to-end content lifecycle - planning, creation, review, publishing, and archiving - within the Sitecore CMS.
    • Leverage Sitecore's AI-powered capabilities (such as AI-assisted authoring, tagging, and content generation via Sitecore Stream) to accelerate and scale content production.
    • Build, configure, and manage pages, components, and templates using Sitecore (XM Cloud preferred) and its page-building tools.
    • Implement content personalization and A/B testing strategies to deliver tailored experiences and improve engagement and conversion.
    • Ensure all content is on-brand, accurate, accessible (WCAG), and optimized for SEO and performance.
    • Develop and maintain content governance standards, workflows, taxonomies, and metadata models within Sitecore.
    • Partner with Marketing, UX/UI, Design, and Web Development teams to plan and execute content for campaigns and product launches.
    • Manage the content calendar and coordinate publishing across multiple brands and digital properties.
    • Use analytics and Sitecore insights to measure content performance and identify opportunities for optimization.
    • Maintain and organize digital assets, ensuring version control and reuse across channels (e.g., via Sitecore Content Hub/DAM).
    • Uphold data quality, localization, and compliance requirements across all published content.
    • Train and support content authors on Sitecore best practices and AI-assisted authoring tools.
    • Collaborate with developers to define component requirements and troubleshoot content and rendering issues.
    • Stay current on Sitecore platform updates, AI capabilities, and content management best practices.
    • Continuously improve content operations, templates, and workflows to increase efficiency and consistency.
     


    Qualifications:
    • 5+ years of experience in content management, digital content strategy, or a related field, managing content for consumer-facing websites.
    • Bachelor's degree in Marketing, Communications, Journalism, Digital Media, or a related field.
    • Hands-on experience with the Sitecore CMS, including its modern, AI-enabled capabilities (XM Cloud, Sitecore Stream, and/or Content Hub).
    • Proven experience with content personalization, A/B testing, and optimization.
    • Strong understanding of SEO, content accessibility (WCAG), and web content best practices.
    • Experience with content governance, taxonomies, metadata, and editorial workflows.
    • Familiarity with web analytics tools (e.g., Google Analytics, Looker, or Sitecore analytics) to inform content decisions.
    • Excellent writing, editing, and proofreading skills with strong attention to detail.
    • Ability to manage multiple projects and deadlines across brands in a fast-paced environment.
    • Strong collaboration and communication skills across technical and creative teams.
    • Comfort adopting and applying AI-powered content tools to improve productivity and quality.
    • Ability to work effectively in a fast-paced, dynamic environment.
    Certifications:
     
    • Bachelor's degree
    Nice to have:
     
    • Sitecore certification (e.g., Sitecore Certified Content Author or XM Cloud certification).
    • Experience with Sitecore XM Cloud, Sitecore Personalize, and Sitecore Content Hub.
    • Experience managing content across multiple brands or in the telecommunications industry.
    • Familiarity with HTML/CSS and basic front-end concepts.
     
    Core Competencies 
    • Committed: Values each customer, while working hard to keep their business and support our communities. 
    • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 
    • Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding. 
    • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 
     

    Numbers & Facts

    LocationPhoenix, AZ (
    Remote
    )

    Skills

    • A/B Testingunmatched
    • Artificial Intelligence (AI)unmatched
    • Best Practicesunmatched
    • Business Supportunmatched
    • CSS (Cascading Style Sheet)unmatched
    • Calendar Managementunmatched
    • Campaignsunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Community Supportunmatched
    • Content Developmentunmatched
    • Content Managementunmatched
    • Content Management Systems (CMS)unmatched
    • Continuous Improvementunmatched
    • Cross-Functionalunmatched
    • Customer Acquisitionunmatched
    • Customer Experienceunmatched
    • Customer Facing Websiteunmatched
    • Customer Retention/Renewalunmatched
    • Data Qualityunmatched
    • Detail Orientedunmatched
    • Digital Asset Management Software (DAM)unmatched
    • Digital Mediaunmatched
    • Editingunmatched
    • Google Analyticsunmatched
    • HTML (HyperText Markup Language)unmatched
    • Identify Issuesunmatched
    • Journalismunmatched
    • Localizationunmatched
    • Lookerunmatched
    • Marketingunmatched
    • Marketing Communicationsunmatched
    • Metadataunmatched
    • Multitaskingunmatched
    • Operational Improvementunmatched
    • Performance Tuning/Optimizationunmatched
    • Product/Service Launchunmatched
    • Productivity Managementunmatched
    • Project/Program Managementunmatched
    • Proofreadingunmatched
    • Quality Managementunmatched
    • Regulatory Complianceunmatched
    • Requirements Managementunmatched
    • Resolve Customer Issuesunmatched
    • Search Engine Optimization (SEO)unmatched
    • Source Code/Configuration Management (SCM)unmatched
    • Streaming Technologyunmatched
    • Taxonomiesunmatched
    • Team Playerunmatched
    • Telecommunications Industryunmatched
    • Test Strategyunmatched
    • Time Managementunmatched
    • User Interface Designunmatched
    • User Interface/Experience (UI/UX)unmatched
    • Web Analyticsunmatched
    • Web Content Accessibility Guidelines (WCAG)unmatched
    • Web Programmingunmatched
    • Writing Skillsunmatched

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