Auditing, Content Development, Content Management Systems (CMS), Data Analysis, Editing, Google Analytics, Government, Higher Education, Legal Research, Nonprofit, Performance Analysis, Performance Metrics, Public Policy, Strategic Planning, Style Guide, Usability Engineering, User Interface/Experience (UI/UX), Writing Skills
We are hiring a Senior Content Strategist to help improve the digital experience for NYC residents. In this role, you will simplify complex government information and design user-friendly content that is clear, accessible, and impactful.
This is a great opportunity to work on a meaningful public-facing platform used by millions.
What You’ll Do
- Plan and develop content strategies for digital services
- Write and edit clear, easy-to-understand website content
- Collaborate with subject matter experts to gather and translate complex information
- Perform content audits and improve existing digital content
- Use data and analytics to improve user experience
- Research laws, policies, and public service processes
- Ensure content meets quality, accessibility, and usability standards
- Track and report on content performance metrics
Qualifications
- 8+ years of experience in content strategy, UX writing, or similar roles
- Strong writing and editing skills with a portfolio
- Experience working with style guides and digital content standards
- Ability to explain complex topics in simple terms
- Experience collaborating with teams and stakeholders
- Familiarity with analytics tools (Google Analytics preferred)
Preferred
- Background in government, nonprofit, or higher education
- Experience writing plain-language content
- Familiarity with CMS tools
- Experience working in structured or regulated environments
Why Apply?
- Work on a high-impact public platform (NYC.gov)
- Contribute to improving access to essential services
- Collaborate with mission-driven teams
Flexible work from home options available.