Senior Content Strategy & Operations Manager

About Us: EvolutionIQ's mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.'s Best Workplaces 3 years in a row and Built In's Best Places to work in 2025 and 2026!

About the Role: This Sr. Content Strategy & Operations Manager role sits within the EvolutionIQ Product Marketing organization, focused on building and owning the systems that make exceptional content repeatable. In this role, you will design the infrastructure behind how EIQ shows up so that every touchpoint earns the trust of the executives and claims leaders we serve. This is a role for someone who views operational rigor as inseparable from brand quality: you don't just raise the bar, you build the structure that keeps it there. This role reports to our Senior Director, Product Marketing.

What You'll Do

• Build the content operating model. You will design the editorial calendar, workflows, taxonomy, and governance that make high-quality content predictable and scalable.
• Develop the content that drives adoption and awareness. You'll create playbooks, guides, and thought leadership that helps our customers navigate the operational and cultural friction of change management.
• Own the website as a validation asset. You will drive the information architecture, page content, and ongoing optimization to ensure the site reflects a company managing the industry's most critical claims data - specific, credible, and built for enterprise buyers doing their due diligence.
• Define how performance gets measured and acted on. You will establish the reporting infrastructure that tells us what content is working, what isn't, and where to invest next.
• Set and defend the editorial standard. You'll systematize how EIQ tells customer stories, transforming complex technical wins into executive-caliber case studies and outcome narratives that sales and CS teams use to close and expand.

What We're Looking For

• 6-10 years in content marketing, content strategy, or content operations with demonstrable experience owning systems required.
• A track record of building or significantly improving content infrastructure in an enterprise B2B environment: editorial processes, content taxonomies, performance reporting, or similar.
• Hands-on ownership of a company website as a content and brand asset, including IA, CMS, and ongoing optimization in collaboration with design and dev.
• Analytical fluency. You're comfortable in the data, can build a dashboard, and can translate performance signals into strategic recommendations.
• Strong editorial judgment. You write well and edit to a high standard - but your instinct is to build systems that scale quality, not to personally produce everything.
• Comfortable operating with ambiguity and lean scaffolding. You define the work, set the structure, and move without waiting to be told.

Nice to Have

• Experience in complex, regulated industries - insurance, insurtech, healthcare, legal, banking.
• Background marketing AI or ML products to non-technical buyers.
• Comfort with design tools (Figma) and familiarity with SEO & AEO best practices.
• Experience inside a company transitioning from startup-feel to enterprise-grade - you've helped a brand level up how it presents itself.

Work-life, Culture & Perks: 

• Compensation: The base salary range is $175-200K, with flexibility depending on a candidate's background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.
• Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits. 
• Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work. 
• Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
• Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
• Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.