Senior Convention Services Manager

Specific Job Functions:

• Coordinate and service all logistics of assigned group, from initial booking through meeting requirements and departure.
• Establish expectations with each individual Group Account sales manager.
• Initiate client correspondence with an introduction letter, agenda, and any other pertinent information.
• Conduct pre-convention meetings with meeting planner and all hotel operating department representatives which are involved in the program.
• Maintain close contact with client on regular basis, both verbally and with written confirmation of changes and updates.
• Copy Sales Manager and Coordinator on all correspondence.
• Ensure all contract information is correct and updated in Delphi group management platform.
• Review and adjust group room block inventory.
• Create rooming list cover sheet with details including the billing for each sub group(s) when necessary.
• Prepare and distribute estimated invoices and collect client payments.
• Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties.
• Prepare and submit on property sign requests.
• Arrange limo transfers approved by Director or Vice President of Sales.
• Disseminate group resumes which include profiles, agendas and requirements to all hotel operating departments two weeks prior to the group’s arrival.

• Service the in-house groups which includes:
  • Greeting main contact(s) everyday to make sure all their expectations are met.
  • Assisting main contact(s) with anything that they might require or update.
  • Provide personalized “on the floor” attention to all in-house programs.
• Conduct internal room night audits.
• Assist sales managers with VIP site inspections.
• Assist other CSM positions when needed.
• Participate in continuing education and management training provided by Hotel.
• Perform all duties as deemed necessary for the success of the department.
• Perform other duties as requested by Director and Vice President of Sales.
• Fully understand and memorize company mission, vision statement, C.O.R.E. values, and goals.

Qualifications:

• High School Diploma required. College degree in Marketing, Hotel Management or Business Administration preferred.
• Two years’ experience in Hotel Sales preferred.
• Knowledge of Ivvy, Microsoft Word and Excel preferred.
• Must possess excellent written and oral communication skills.
• Driver’s License required.
• Bi-lingual (Spanish) preferred.